Job overview Neurophysiology Receptionist / Administration Assistant – Royal Surrey County Hospital Location: Level B, Clinical Measurements and Clinical Neurophysiology Applications are invited for the role of Neurophysiology Receptionist / Administration Assistant, supporting both reception and administrative functions within the Clinical Measurements and Neurophysiology Services. The post holder is first point of contact at the Neurophysiology Reception desk and they will play a key role in supporting patients attending the Neurophysiology and Pacing clinics, including greeting patients on arrival, assisting with check in, and supporting the consultant and team of clinical physiologists, booking specialist diagnostic investigations appointments. Excellent communication and organisational skills are essential, as the role involves direct contact with patients, carers, hospital transport, and a wide range of clinical and non clinical teams both within and outside the Trust. The successful candidate will be adaptable, willing to learn, and comfortable working in a busy environment. Flexibility is required to support varying service needs. The post holder will contribute to maintaining high standards of patient care, communication, privacy, and safety in line with Trust policies and data protection requirements. Previous administrative experience is desirable but not essential, as full Trust and departmental induction and training will be provided. Advert Provide a professional and efficient reception service for the Neurophysiology and the Pacing Teams. Act as a key member of the Administration Team, supporting neurophysiology operations. Undertake a range of administrative tasks to a high professional standard. Including to deal with all post, phone calls and emails etc on a daily basis and prioritise as necessary to ensure clinicians and their administration team are aware of urgent results and information. Work collaboratively with Medical, Physiologists, Medical Secretaries and Administrative colleagues. Support patient flow by assisting with check in, booking appointments for specialist diagnostic investigations and appointment queries, and general navigation. Maintain accurate records and ensure compliance with Trust policies and data protection. Working for our organisation Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career. Our diverse and welcoming Royal Surrey family will ensure you that you feel valued from your initial interview through your entire tenure. We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in homes across Guildford and Waverley. The Care Quality Commission (CQC) have given us an overall rating of Outstanding. Royal Surrey has a strong reputation and history to build on. We are proud of our achievements and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years. There has never been a better time to join us. Although it isn't the Trusts normal practice, adverts may close early, so you are encouraged to submit an application as soon as possible. A video about the Royal Surrey - https://www.youtube.com/watch?v=R96pMboIYdo Detailed job description and main responsibilities Ensure accuracy and completeness of Patient administration on Surrey Safe Care (Cerner), entering admissions, transfers and discharges. Ensure accuracy of Department Management screens on Surrey Safe Care (Cerner). Ensure all patient diagnostic reports/case notes are filed and prepared promptly for the coding process. Ensure that notes are sent for coding. Carry out Clinical Measurements and Neurophysiology reception duties, assisting patients, relatives and carers, and members of staff with their enquiries, referring enquiries to clinical measurements and neurophysiology staff where appropriate. Undertake clerical duties as required by Neurophysiology team. Arrange patient appointments and transport as required by Neurophysiology team. Ensure patient reports/case notes are moved promptly from the Neurophysiology area in order to support the prompt coding of patient treatment. Record the movement of patient case notes from the Outpatients following the Case note Tracking Procedures. File medical reports and other patient documentation in patient case notes in accordance with the approved system. Assist with booking, confirming, and rescheduling patient appointments under the guidance of administrative staff or Clinicians Contact patients by phone or letter to confirm appointment details. Send out information leaflets where appropriate and provide telephone information/advice to patients as agreed within the team and in accordance with guidelines as per PILs Attend all relevant training sessions and meetings. Collect clean linen as required. Support the service manager in monitoring the cleanliness of the neurophysiology service. Undertake such other similar duties as may be required by the Neurophysiology team.