Application Deadline: 15 June 2026
Department: Retail
Location: Cardiff (Spa Store)
Compensation: £13.45 / hour
Diversity matters: We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future. We see you, we celebrate you, we want you!
You might know us as the inventors of the bath bomb, but there’s more to this great-smelling, partly employee‑owned, family‑run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good. The Living Wage Foundation’s statement 'a hard day's work deserves a fair day's pay' is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what’s inside that counts – whether that’s an ingredient in a product, or the minerals in a smartphone.
Sales Assistants are the heartbeat of our business, consistently delivering outstanding customer service year‑round. We're seeking individuals who are not just passionate and motivated but also enthusiastic about showcasing our beautiful products. As an excellent team player, you'll actively engage in giving and receiving feedback, contributing to the growth of our collective skills. You'll go beyond the basics by asking insightful questions to understand each customer's needs, and showcasing our products through captivating demonstrations. Support their purchasing decisions by confirming interest through thoughtful questions and securing sales. Your role includes offering shop tours with intelligent link sales, crafting personalized routines, and providing pampering sit‑down consultations, including decadent hand and arm massages as part of your daily routine. Through in‑depth training on our products and ingredients, you'll become a Lush Ambassador, embodying our ethics and values to our customers. Your crucial role will help create the ultimate experience for our guests, ensuring we offer the best service on the high street!
Contract: Permanent Sales Assistant
Hours available: 12 hours per week (opportunity for more hours once training has been completed)
Availability: 3 full days (must include a weekend day and availability on Monday, Tuesday and Friday is desirable)
Trial Shift: If successful at the shortlisting stage, you will need to be available on one of the following days:
Start Date: Monday 6th July (Onboarding)
Customer Service: A genuine passion for delivering exceptional customer service, understanding customer needs and willingness to demonstrate products to customers.
Teamwork: Capable of collaborating with team members to achieve store goals, and maintaining a positive and supportive work environment.
Communication: Strong verbal communication skills to engage customers, actively listen to their needs, and provide relevant product information.
Adaptability: Ability to adapt to changing circumstances, handle challenging situations, and work effectively under pressure.
Problem-solving: Skill in identifying and resolving customer issues or complaints, finding appropriate solutions, and ensuring customer satisfaction.
Organisation: Aptitude for maintaining an organized store environment, managing inventory, and creating visually appealing product displays.
Ethical and Sustainable Mindset: Understanding and alignment with Lush's commitment to ethical sourcing, sustainability, and cruelty-free practices.
Sales and Product Knowledge: Ability to promote and sell products effectively, demonstrate product features, and provide accurate information to customers.
Si aradwyr cymraeg/Welsh speakers
Rydym yng nghanol y brif ddinas, ac angen siaradwyr Cymraeg! Byddwn yn hoff iawn gal chi yma i ddenu mwy o gwsmeriaid ac i wneud iddyn nhw deimlo'n gatrefol yma.
*qualifying period & hours required