The role at a glance
* Role: Operations Executive
* Salary: £30,000-£32,000
* Location: UK remote, with occasional days in London or Manchester
* Holiday: 35 days incl. bank holidays, plus did we mention we’ll give you 5 extra days off a year just to go on an adventure
* Contract: Permanent, full-time
* Also included: 12 sessions a year of leadership coaching. £1,000 development budget. The opportunity to train as a coach yourself. Fully flexible working.
This role is not for everyone
There is a particular kind of operational work that almost nobody talks about properly. It is the work of making something complex run beautifully without anyone noticing it is running at all. Catching the small thing on a Tuesday afternoon that nobody else would have caught. Fixing it before it becomes the big thing on Wednesday. Holding the detail.
Most organisations do not know how to value this work. They say they do, in the same way they say they value culture or wellbeing or learning, and then they put the budget somewhere else. The people who do this work are often the most capable in the building, doing more than they were asked to do. They notice everything.
We are looking for one of those people.
Who we are
MSB is a coaching and coach education practice working with leaders in international schools.
* Born in 2017, and now a core team of seven, plus twenty-eight accredited coaches across six continents
* Approaching £1 million in revenue, growing deliberately
* Some clients include Nord Anglia Education, GEMS, ESF, Taaleem, Haileybury Almaty, and ICS Madrid
* Coach education NPS of 100
* 450+ leaders coached, in 120+ schools
* Pursuing B Corp certification
We exist to celebrate humanity in education. Schools become extraordinary when the people leading them have space to think clearly, with honest support and genuine challenge.
Our values are Integrity, Conversation, Adventure. We do what we say we will do, and we are honest when we cannot. We name things rather than absorbing them. We lean into the unknown, celebrate the attempt as well as the outcome, and refuse to mistake safety for quality.
Tasks
What you will be doing
You will sit alongside the Head of Operations and run the operational life of the business. The remit is broad and no two weeks will look the same.
* Programme delivery: Setting up programmes in Scoro, managing delegate registers, tracking coaching engagements, coordinating across our network of associate coaches
* Data and reporting: Keeping HubSpot and Scoro clean, current, and useful. Feeding the impact reporting that demonstrates value to clients
* Learning platform support: Working alongside our Head of Learning on the operational side of coach education: delegate access, content production, programme logistics
* Internal ops administration: Process documentation, finance and HR administration, intranet building, implementing new workflows under the direction of the Head of Operations. As MSB builds towards B Corp and Cyber Essentials, you will contribute to the operational groundwork that makes both real.
* Client and coach communications: Becoming the operational point of contact that coaches, delegates, and clients turn to first
Requirements
Who we think you are
* You are drawn to tools, and you use them: You have a take on which SaaS products are well-built and which are not. You have probably automated something in your personal life that did not need automating, just because you wanted to see if you could. You use AI daily, beyond the experimental. When you find a slow process, you cannot quite leave it alone
* You have an eye for quality and detail: You notice when something looks right and when it does not. You care about the visual and written craft of what you put into the world. You edit your own emails twice before sending them. This matters to you in a way that some of your colleagues do not entirely understand.
* You are curious about coaching: Maybe you have done a short course, or read something that stayed with you, or simply experienced what it is like to be properly listened to; the kind of listening that changes how you hear yourself, the conversations that leave you more yourself than you started.
What you bring on day one
Essential:
* Experience in an operational support, coordination, or executive support role, ideally in a professional services SME
* Strong written communication: clear, accurate, adaptable across registers
* Comfort across CRM, project management, spreadsheets, and learning platforms
* Use of AI and the wider toolset that makes a small business run
* Some experience supporting finance or HR administration
* A bachelor's degree in any subject or at least 5 years equivalent workplace experience.
* The right to work in the UK (we cannot sponsor visas for this role)
Helpful but not essential:
* Hands-on experience with HubSpot or Scoro
* A coaching qualification, or genuine interest in pursuing one
* Experience in education, leadership development, or a similar field
* Experience with B Corp, Cyber Essentials, GDPR, or equivalent compliance work
If you are missing one or two essentials but recognise yourself in the rest of this, apply anyway. We hire people, not CVs.
Benefits
Salary: £30,000-£32,000
Location: UK remote, with occasional days in London or Manchester
Holiday: 35 days incl. bank holidays, plus did we mention we’ll give you 5 extra days off a year just to go on an adventure
Contract: Permanent, full-time
Also included: 12 sessions a year of leadership coaching. £1,000 development budget. The opportunity to train as a coach yourself. Fully flexible working.
How we grow people
The role grows with the business. So does the person doing it. We invest across every dimension that matters. We hire for where people can go, not just where they are today.
How to apply and what to expect
The full application pack and application form can be found here:
We've replaced the cover letter with a thoughtfully designed application form. You submit your CV here too. It takes around 25 to 35 minutes. Write the way you actually write. Honest and imperfect beats polished and hollow every time.
The process:
* Apply: rolling applications, with an initial shortlist reviewed the week of 1 June, 2026
* First conversation: shortlisted candidates invited to a 20-minute Zoom with the Head of Operations, scheduled the week of 8 June. A chance for both of us to understand whether this is likely to fit
* Face-to-face interview: final candidates invited to an in-person interview in London or Manchester within two weeks of the first conversation. Around an hour, with some members of the team. Designed to explore what actually matters, with plenty of space for your questions back to us
We will move at pace. We respect your time.
We are committed to making this process work for everyone who applies. If there is anything we can do to make it work better for you: sharing interview questions in advance, additional time, breaks, or a different format altogether, please tell us. We will arrange it without question.
Making Stuff Better provides leadership coaching services to head teachers, school leaders, and academic staff in top schools worldwide, including the United Kingdom, Singapore, China, and the UAE. They offer tailored, bespoke coaching services to reno...