$65,000 – $75,000 per year (salary + commission)
An exciting opportunity to represent Range Rover, Defender, Discovery, and Jaguar
Modern, luxury vehicle environment in the heart of Christchurch
Award-winning, professional team
Monday to Friday with rostered Saturday mornings, 45 hours a week
Archibalds is looking for a Service Advisor to join our busy, award-winning Jaguar and Land Rover service team in the heart of Christchurch. This role would suit an automotive industry professional with existing experience in this or a similar role, ready to hit the ground running.
About us
Archibalds is one of the country’s longest-running vehicle brands, established in 1918. Our aim is to be the South Island’s premium vehicle dealership, and we’d love for you to join us on that journey. We’re a member of the Miles Group, one of New Zealand’s most successful, family-owned, and locally operated motor groups, representing 15 vehicle brands across New Zealand.
New to Christchurch? You’ll find it to be a welcoming city – the gateway to the South Island – with trendy cafés and bars and easy access to the beach, the hills, or the Southern Alps.
About the role
You’ll be joining our team of professional Service Advisors responsible for greeting customers and coordinating workshop bookings. This will involve checking their vehicle into the workshop, communicating any extra work required, and helping them to understand their invoice at time of collection.
You’ll be an integral part of our service team, planning and coordinating workshop activity to meet customer requirements, encouraging further bookings and identifying and offering upsell opportunities to maximise our technician hours as well as the profitability of the service department.
Self-motivation to work efficiently and to deadlines at a high standard
Problem-solving abilities combined with an adaptable and unflappable attitude
The ability to remain composed and professional in a fast-paced and challenging environment
A professional, can-do attitude and excellent customer service skills, both written and verbal
An ability to identify opportunities to grow our business through upselling while doing all that is necessary to encourage future bookings
Full New Zealand driver’s licence and full rights to work in New Zealand
Proven experience in a similar role will significantly help you in your application, although training will be provided for the right candidate.
You’ll receive:
Support and guidance to maximise your ability to achieve your personal potential as well as professional training and development opportunities through the JLR network. You'll be working alongside our management, parts, sales, finance, admin, and marketing teams to help deliver a level of service to our customers that is second-to-none.
If this sounds like the role for you, apply in confidence today. We're motivated to help the right person to step into the role and grow their career.
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Your application will include the following questions:
Which of the following statements best describes your right to work in New Zealand? How many years' experience do you have as an automotive service adviser? Do you have a current New Zealand driver's licence? Do you have experience in administration? Do you have customer service experience?
Retail & Consumer Products 101-1,000 employees
Miles Group is the official representative of 15 premium vehicle brands at locations throughout New Zealand. We're family owned and operated entirely from within New Zealand.
While we have a diverse team, collectively we have a single goal of being New Zealand's leading destination for vehicle ownership and care, providing our regions with a vehicle dealership experience that is second to none.
Miles Group is the official representative of 15 premium vehicle brands at locations throughout New Zealand. We're family owned and operated entirely from within New Zealand.
While we have a diverse team, collectively we have a single goal of being New Zealand's leading destination for vehicle ownership and care, providing our regions with a vehicle dealership experience that is second to none.
To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.
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