Who are we?
Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.
People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.
Underwriting Technician
Manager: UW Services Manager
Department: Underwriting
Main Purpose:
1. To process and underwrite policies within KGM framework.
2. To be able to communicate effectively and confidently with KGM broker partners building strong positive relationships.
Main Responsibilities:
3. Handle telephone enquiries efficiently and professionally at all times delivering a high standard of customer service.
4. Effectively respond to correspondence both internal and external by post or e-mail.
5. Accurately write up & Input new business cases as required.
6. Process all new business, adjustments and renewals in a timely and accurate manner.
7. Correctly investigate and process items that fall into Pending or Failed in the KGM processing systems.
8. Deal with accounts queries effectively.
9. Participate in ad hoc duties as required to effectively maintain the smooth running of the department.
10. Skills and Experience:
11. Experience of working in an Underwriting environment/Motor broking/Personal Lines insurance
12. Act in a professional manner at all times
13. A positive attitude
14. Ability to problem solve and able to work under pressure
15. Good communication skills both written and verbal
16. Good organisation
17. Computer literate, MS Office
18. Team player
Personal Qualities:
19. Self motivated
20. Good organisation and a team player
21. Methodical and quick thinking
22. Eye for detail and accuracy
23. Act in a professional manner at all times
24. Sociable, approachable and presentable
25. Good time keeping and a willingness to respond to business seasons and increased workload pressures
26. Ability to work to deadlines and prioritize accordingly
KGM Values:
27. Do things properly and adopt a do it once do it right attitude
High personal standards (including integrity) with a desire to achieve excellence
28. Achieve together
Committed to role with willingness to take accountability
A team player embracing a collaborative approach
29. A personal touch
Strives to deliver high standards of service to build strong business relationships and high levels of customer satisfaction
30. Serious about success
Motivated and driven to succeed
What do we offer in return?
A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:
31. Our successes have all come from someone brave enough to try something new
32. We support each other in the small everyday moments and the bigger challenges
33. We are determined to make a positive difference at work and beyond
Reasonable adjustments
We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.
If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.
*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.
Permanent