Intermodal Customer Development Specialist
Full time, permanent
The primary objective of the Intermodal Customer Development Specialist (ICDS) is to support the UK Intermodal Customer Development Manager (CDM) in maximising revenue and growth for MSC's line haulage services in the UK (Import and Export). This role will serve as a central point of coordination across various departments within MSC to drive strategic growth, customer retention, and market expansion in the intermodal sector. By enhancing internal collaboration, securing new business, and optimising existing commercial / sales processes, the ICDS will contribute significantly to achieving MSC’s targets.
How you will help us and what you can expect
1. Assist the UK Intermodal CDM in achieving Import and Export LOH target %
2. Targeting of regular MOH customers, working alongside Trade, Sales and Intermodal to price competitively and convert to LOH
3. Working closely with manifest call out team by reviewing intermodal online tariff requests
4. Regularly review MOH/LOH split by Market sector, by customer, by trade and by equipment
5. Follow up with customers after requesting intermodal pricing
6. Work alongside Trade teams and POL agents to promote UK offering and through bill of lading advantages
7. Coordination of new business and sales pipelines across the customer sectors with clear ownership
8. Review customer portfolios for identification, consulting and developing value propositions
9. Supporting with discussions and reporting opportunities to GVA management
10. Close partnership with Trade team to fully capitalise on the Intermodal Cross Sales project
11. Update and advise Trade, Sales and Customer Service teams on the haulage market (current and future)
12. Client retention & visits – ensuring pre and post sales engagement and commitment from clients
13. Ensure regular focus on intermodal product from Marketing – supporting with the creation of Marketing literature
14. Leading customer meetings both in person and virtually
15. Extensive Customer communication via Telephone/Teams and Email
16. Follow up on customer ‘favours’ pushing for further volume, assessing holiday season and peak periods
17. Local event attendance
18. Set weekly KPIs directly linked to commercial performance management
19. Onboarding and follow up on customer experience
20. Drive forward the intermodal app, ensuring regular communication is being shared with IT on what is suitable for the current market
21. Coordination and preparation of internal meetings
22. Monitoring customer experience and providing internal departments feedback
Skills and experience you’ll bring to us
23. Proven awareness and understanding of UK business indicators and sector trends.
24. Drive to pro-actively identify and secure new business
25. Proven success in building relationships (internally and externally)
26. Communicator and sound negotiator at all levels and can track and "hunt" potential new business
27. Excellent verbal and written communications skills with high level of computer analysis
28. A positive attitude to solving business issues, working closely and collaborating with departments across the whole business
29. A good track record in negotiating up to Board level would be beneficial
30. A focused, proactive and self-motivated person with the ability to manage deadlines
31. Good numeracy, literacy, and IT skills
32. Microsoft programme skills (to include Excel and PowerPoint) would be beneficial
What we offer
33. Competitive salary
34. Private Health Care for everyone from day 1
35. Generous pension scheme
36. Life Assurance – 4x salary
37. 22 days + a day to take on Christmas Eve or New Year’s Eve
38. Free parking
39. On-site artisan restaurant
40. Discounted gym membership
41. Cycle to work scheme
42. Flu vaccines and eye care vouchers
43. Buy or sell holiday scheme
44. Christmas club saving
45. MSC Cruises friends and family discount
46. Full induction day and training provided
47. Learning and development opportunities
48. Dress for the day policy/modern office environment