Job Description
Remedy Consultant
Location: Remote
Duration: 6 months from the start date
MUST BE PAYE THROUGH UMBRELLA
We are heading up a recruitment drive for a global consultancy that require a Remedy Consultant (SC Cleared) to join them on a major government project that's based remotely.
Role Description:
Experience and/or capability to manage Remedy version 20.02 including the following modules/processes (Service Level Management, Incident, Problem, Change Management, Knowledge Management and Service Request Management)
Provide technical support of the Remedy Suite including CMDB, Asset Management, Service/Incident/Problem/Change management within the production and non-live environment
Managing CMDB data model and Asset/CI Audit Log
Experience undertaking daily checks
Experience in the management and resolution of Remedy Incident
Configuring and customising components of ITSM - Incident, Problem, Change, Task, SRM, SLM and CMDB
Experience of Asset Management
Create and/or update Remedy documentation to comply with software life cycle methodologies
Integration of Remedy with external reporting systems
Desirable - experience generating reports from multiple Remedy sources
Desirable - experience with direct database query technologies
Experience supporting all stages of the Software Development Lifecycle (SDLC)