Why This Role Matters
We are in an incredibly competitive industry and it’s not just the technology that’s important, but the world of promise it creates for our customers. We live and work in a connected world where people want seamless service, great products and the best connectivity there is, as well as continually expecting more and more from us, and rightly so.
Technology is BT’s powerhouse, with our expert technologists, we have a unique position in BT. By bringing together our technical and commercial expertise, and our insight and passion for customer experience, we help BT stand out from the competition. With the best networks and smart innovative products, combined with a personal experience, it sets us apart from the pack.
Innovation drives everything we’ve done since BT started in 1846. Coming up with new ideas and developing new technologies is central to our future. We want to improve people’s lives for the better in welcome, relevant and affordable ways and we’ll be fast to market with an effortless experience to match. We will continue to focus on developing our converged network capabilities which will give customers seamless connectivity. Our skilled people will lead this technological revolution, not only for our customers but for the industry across the Globe, truly making customers our heartbeat.
What You'll Be Doing
1. Progress provide/alter/cease tasks using the different tools and systems in order that the unit’s targets for Right First Time (RFT), Cycle Time (CT), On Time Delivery (OTD) and KPI’s are met.
2. Ensure the most cost-effective manner, optimising existing assets and capacity, with resilient, reliable, fit for purpose designs & routings.
3. Utilise time to support others within alternative workstreams but also manage workloads and seek support where needed.
4. Collaborate well with peers and wider teams. All interactions to be completed in a professional way to follow the BT values.
5. Maintain professional relationships with key customers and suppliers to provide best service possible.
6. Demonstrate good levels of Ownership, productivity and problem-solving skills and the ability to make informed decisions.
7. Champion the use of automated tools, continually improving these automated tools and reducing the amount of fall outs and manual touch time.
8. To actively own and drive CI items so that improvements for customers can be identified and delivered.
9. Own the delivery management element on all jobs planned, ensuring that engineering activities are actioned as soon as they are fully fluid.
10. Manage own development, upskilling & multiskilling proactively in line with unit strategy
Benefits
11. BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
12. From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
13. Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
14. 22 days annual leave (not including bank holidays), increasing with service
15. 24/7 private virtual GP appointments for UK colleagues
16. 2 weeks carer’s leave
17. World-class training and development opportunities
18. Option to join BT Shares Saving schemes.