Your new company
This dynamic and collaborative organisation was formed through the merger of leading accountancy and advisory practices across the UK and Ireland. With over 2,500 professionals working across regional offices, they deliver trusted, locally forged advice to SMEs while fostering a culture of innovation and professional growth. Their Cardiff office offers a hybrid working model, a supportive team environment, and a commitment to employee development through tailored career pathways and specialism support.
Your new role
As Credit Controller, you'll play a vital role in managing client credit accounts, ensuring timely collections, and minimising financial risk. You'll work closely with customers and internal teams to maintain accurate records and resolve payment issues efficiently.Your responsibilities will include:
Maintaining accurate customer account records
Chasing outstanding debts via phone, email, and letter
Negotiating payment plans with customers in financial difficulty
Escalating overdue accounts to legal teams when necessary
Allocating and reconciling payments to ensure accuracy
Investigating and resolving payment discrepancies and queries
Preparing reports on overdue accounts, bad debts, and cash flow
Providing insights on payment trends and credit risk
Collaborating with stakeholders to resolve credit-related issues
Supporting smooth billing and invoicing processes
Ensuring compliance with credit policies and legal regulationsThis is a full-time, permanent role (hybrid model) offering challenge, stability, and the opportunity to make a meaningful impact.What you'll need to succeed
Proven experience in credit control, debt collection, or a related role
Strong understanding of credit management procedures
Excellent communication and negotiation skills
Confidence in handling difficult conversations and advising on payment strategies
Solid Excel skills and proficiency in accounting software
Attention to detail and a proactive mindset
Ability to work independently and collaboratively
Customer service orientation with a focus on relationship-buildingCredit Management certification is preferred but not essential.What you'll get in return
Competitive salary and long-term career prospects
Hybrid working model with flexibility
Company Pension Scheme
25 days annual leave + bank holidays
Option to buy up to 5 extra leave days
Business closure over Christmas
Life Assurance (4x annual salary)
Enhanced family leave and sick pay policies
24/7 Employee Assistance Programme
Corporate Discounts Platform
Flexible Benefits platform with optional insurancesWhat you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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