Job holders within this Group Profile will manage transactional activity within their relevant administrative Hub. They line‑manage staff and apply all Human Resources (HR) policies and practices. They are responsible for people management, including staff management, disciplinary investigations, performance management and staff appraisals. This non‑operational role may involve contact with prisoners depending on the area of work.
Responsibilities
* Contribute toward development of local policy, procedures and practice and ensure consistent application.
* Manage devolved budgets in accordance with the financial procedures outlined in the budget delegation.
* Manage the achievement of Service Delivery Indicators (SDIs) and standards within the work area, verifying and signing off documentation as appropriate.
* Attend relevant unit meetings to provide feedback on good practice and promote efficient ways of working.
* Analyse and act on data collected by the Hub and produce relevant reports to show findings.
* Ensure that data entered into local and national systems is accurate and in accordance with agreed timescales.
* Monitor performance of the Hub.
* Draft all external and internal communications on behalf of the Hub.
* Provide the Head of Function with management information relating to the relevant area.
* Manage all staff within the area, including performance, development, annual appraisals, and sickness absence management.
* Act as first point of contact for relevant external stakeholders.
* Act as requisitioner or approver depending on local policy.
Qualifications and Experience
* Band 5 first‑line manager (e.g., Hub Manager, Custodial Manager, Facilities & Services Manager) with demonstrated people‑management skills.
* Committed to completing the required training package for the specialism as part of the work objectives.
* Proficient in MS Word and MS Excel.
* Strong information collation and analysis capability.
* Excellent communication, influencing, and leadership skills.
* Ability to make effective decisions and improve processes.
* Working knowledge of quality service management.
* Experience in managing budgets and service delivery indicators.
#J-18808-Ljbffr