Company Summary
Rem3dy Health Ltd is an award-winning, fast-growing scale-up pioneering personalised solutions across preventative and curative health under the brands Nourished (Personalised Nutrition) and Scripted (Personalised Medicine).
Founded in the UK in 2019, Nourished has developed patented 3D printing technology and a unique vegan encapsulation formula to create the world's first truly personalised nutrient gummy. Every Nourished gummy is 100% vegan, sugar-free, allergen-free, and sustainably packaged.
With new retail listings in Holland & Barrett, Ocado, and Boots, and ambitious growth plans ahead, we are expanding our marketing team to bring our brand to life across social media and connect with health-conscious communities in the UK and beyond.
What you'll do
* Own global outbound logistics: Plan and execute daily shipments (parcel, pallet, LTL/FTL, air, courier). Balance speed, cost, and reliability across lanes and service levels.
* Carrier strategy & rate management: Build and manage a panel of carriers/forwarders (e.g., DHL, FedEx, UPS, DPD, Royal Mail, freight forwarders). Run RFPs, negotiate contracts/SLAs, implement lane guides, and conduct QBRs.
* Trade compliance leadership:
* Classify products with correct HS codes; maintain the master data and justification notes.
* Apply Incoterms 2020 correctly (e.g., DDP/DDU/DAP/FCA) per customer/channel.
* Calculate and validate duties, taxes, and tariffs; manage IOSS for EU D2C, de minimis thresholds, and duty relief/drawback where eligible.
* Ensure accurate country of origin and preferential origin proofs (e.g., EUR.1, statements on origin) where applicable.
* Oversee EORI registrations and broker powers of attorney.
* Regulatory documentation & filing: Prepare, verify, and archive all export/import documents: commercial invoices, packing lists, commodity codes, COO, MSDS/SDS, CoAs, shipping labels, and prior notices (e.g., US FDA Prior Notice for foods/supplements). Manage customs broker instructions and queries.
* D2C shipping excellence: Optimize pick-pack-ship SLAs, label generation, tracking communications, and returns flows. Reduce "where is my order" (WISMO) tickets via proactive exception handling.
* Partner & collaborator liaison: Act as primary contact for global partners/customers on shipping, delivery windows, compliance needs, and route-to-market requirements.
* Systems, data & automation: Own TMS/label platforms – ShipStation integrations with WMS/Shopify/ERP. Build dashboards for cost per shipment, on-time, damage/loss, and customs hold rates.
* Risk & quality control: Minimize damages, temperature/handling risks (where applicable), OTIF misses, and customs delays through packaging specs, carrier SOPs, and pre-clearance workflows. Manage cargo insurance and claims.
* Process & continuous improvement: Write SOPs, train teams, run root-cause analyses, and deliver measurable savings and SLA gains.
* Budgeting & forecasting: Own freight budget, accruals, and variance analysis. Forecast capacity for peak events, new product launches, and major partner orders.
What you'll bring
* 5+ years in international shipping/logistics with hands-on trade compliance ownership.
* Expert knowledge of HS classification, Incoterms 2020, duty/VAT frameworks, IOSS, de minimis, country of origin, and customs procedures (UK/EU/US at minimum).
* Proven track record running carrier RFPs, building a carrier panel, and negotiating material savings.
* Strong documentation: commercial invoices, packing lists, COO/origin statements, licenses/certificates, FDA Prior Notice (or equivalent food/supplement filings), and broker instructions.
* Proficiency with shipping/TMS tools and ecommerce/WMS stacks (e.g., Shopify, Metapack, ShipStation, Easyship, Linnworks, Descartes, or similar). Solid Excel/Google Sheets skills for analysis.
* Calm, collaborative communicator—great with partners, carriers, and internal teams (Ops, Quality, Supply Chain, CS).
* Nice-to-have: CILT/IoE&IT, IATA/FIATA, or customs compliance certification; experience with UK CDS entries and ICS2 readiness.
Success metrics:
· On-time delivery (OTD/OTIF): ≥ 98% (by lane and service level)
* Cost per shipment: ↓ year-on-year by targeted % while maintaining service
* Customs clearance: 85%
* D2C SLA: ≥ 95% orders shipped within 24 hours after manufacture (business days)
* Partner satisfaction (CSAT/NPS): Year-on-year improvement
* Savings delivered: Concrete £ impact from rate cards, mode/lane optimization
This is a full-time, on-site working role.
No consultants, agencies or part-time seekers will be considered for this role.
Job Types: Full-time, Permanent
Pay: £30,000.00-£40,000.00 per year
Benefits:
* Casual dress
* Company pension
* Employee discount
* Free parking
* On-site parking
Ability to commute/relocate:
* Smethwick B66 1BZ: reliably commute or plan to relocate before starting work (required)
Education:
* Bachelor's (required)
Experience:
* International Shipping/Logistics : 5 years (required)
Work authorisation:
* United Kingdom (required)
Work Location: In person