Do you have a strong background in the temporary recruitment market? Can you lead, motivate and grow revenue? We are recruiting a Head of Operations, based in Gwent who will play a vital role in shaping the future of a thriving engineering, construction and manufacturing recruitment business. This is a senior leadership opportunity designed for someone with a strong background in temporary recruitment operations, particularly within high-volume environments. You'll be at the centre of strategic decision-making, supporting revenue growth, optimising systems and leading a dedicated team to deliver exceptional service to clients and contractors alike. We are looking to recruit someone who can bring high energy, pace and a fresh positive approach.DAY TO DAY:Working alongside directors to support and accelerate revenue growth, onboarding new clients, identifying opportunities to increase use of contractors Acting as a point of escalation within key accounts & contribute to strategic planning and business growth initiatives Providing operational leadership of significant temporary workforce, building scalable processes to support growthIntroduce and monitor KPIs, ensuring all delivery is efficient and to a quality standard, act as a trusted advisor to DirectorsLeading and developing CRM systems, ensuring all software is used to maximum efficiency Introduce and lead on MI and performance reporting, drive system adoption and best practice across the team, identifying areas of improvement in automationIncreasing social media exposure on Linked In, supporting consultants in business development and maximising accountsStrengthening on line brand to increase attraction of both contractors and clientsActively overseeing all compliance, ensuring standards are maintained re right to work/ certifications Working closely with Finance department to assist with oversight of weekly payroll and timesheets, Manage umbrella and payroll provider relationships, monitor margins and cost controls WE WOULD LOVE TO SEE;A solid background in recruitment, specifically to include temporary workers Strong commercial acumen to include both good leadership skills and sound judgement Someone who can nurture talent and have a strong presence AND FOR YOU:Senior leadership role within £15m business,High level of autonomy and influence Performance bonus linked to growth and delivery Car allowanceOpportunity to scale the business going forward