Job Description
We are seeking a highly organised and empathetic Resident Liaison Officer (RLO) to join our delivery team on a planned works programme involving kitchen and bathroom refurbishments, as well as window and door replacements across occupied social housing properties.\n\nKey Responsibilities of the Resident Liaison Officer:\n\n * \n\n Build and maintain strong relationships with residents before, during, and after works\n\n * \n\n Issue notices and letters to inform residents of planned works and timelines\n\n * \n\n Coordinate resident appointments for surveys, access, installations, and snagging\n\n * \n\n Manage and resolve tenant concerns or complaints promptly and professionally\n\n * \n\n Work closely with site management, surveyors, and contractors to coordinate daily activities\n\n * \n\n Maintain detailed records of resident engagement, feedback, and property-specific notes\n\n * \n\n Support vulnerable tenants with tailored communication and arrangements\n\n * \n\n Attend tenant meetings, open days, and drop-in sessions as required\n\nThe ideal Resident Liaison Officer will have:\n\n * \n\n Previous experience as a Resident Liaison Officer or in a tenant-facing role within social housing or construction\n\n * \n\n Excellent verbal and written communication skills\n\n * \n\n Strong organisational abilities and attention to detail\n\n * \n\n Compassionate and patient approach, particularly with vulnerable tenants\n\n * \n\n Ability to work effectively in a fast-paced, changing environment\n\n * \n\n A full UK driving licence and access to a vehicle (preferred but not essential)\n\n * \n\n Enhanced DBS (or willingness to obtain one)\n\nThe successful Resident Liaison Officer will receive:\n\n * \n\n Competitive and weekly pay\n\n * \n\n Supportive team environment with a focus on community impact\n\n * \n\n Ongoing training and professional development opportunities\n\n * \n\n The opportunity to make a meaningful difference in people’s homes and lives\n\nIf interested in this Resident Liaison Officer role, please contact Holly on the details below