SC Cleared Service Desk Analyst / 1st Line Support
Full-time
An exciting opportunity has arisen for a SC Cleared 1st Line Support/Service Desk Analyst to join a fast growing company based in Wolverhampton.
Job Type - Permanent
MUST BE SC CLEARED TO BE CONSIDERED FOR THIS ROLE AS IT IS AN URGENT REQUIREMENT
Essential Knowledge & Experience for a Service Desk Analyst
* Working knowledge of Microsoft Operating Systems and Microsoft Office
* Analytical ability
* Numerate/literate
* Excellent organizational and planning skills
* Excellent communication and inter-personal skills (written and verbal)
* Practical Problem solving skills
* PC literate
* Approachable and professional manner
* Self-motivated
* Flexible working attitude
* Able to use own initiative but also be an active team player
* Able to work under pressure whilst paying attention to detail
* Disciplined and focused approach
Qualifications Desirable for a SC CLEARED 1st Line Support/Help Desk Analyst
* Customer Service experience
* Call Centre experience
* Technical Help Desk experience
Job Responsibilities
* Answer telephone calls from the customer within service level.
* Validate, record and allocate incidents using internal incident logging software.
* Carry out Service Requests based on defined processes.
* Correctly record and categorise incidents within the IT Service Management tool to a high standard of accuracy and detail.
* Ensure all actions are performed within the customer's service levels.
* React to Service Requests using existing processes and assist in the creation of processes where required.
* Liaise with third party resolver groups, ensuring that information is passed on accurately and in a timely fashion.
* Contribute effectively to the maintenance of the service desk knowledge base.
* Escalate outstanding incidents in a timely manner.
If you are an experienced Service Desk Analyst/1st Line Support Analyst looking for a new role, have the relevant skills and live close to Wolverhampton then please apply today!
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