Job Title:
NOC Technician (Previous Relevant Experience Required), Stoke-on-Trent
Client:
Telent
Location:
Stoke-on-Trent, United Kingdom
Job Category:
Other
EU Work Permit Required:
Yes
Job Views:
3
Posted:
05.05.2025
Expiry Date:
19.06.2025
Job Description:
Join our Engineering Team at Telent to innovate and drive solutions, working with technical experts committed to impactful work. Be part of a high-performing team managing complex, critical infrastructure that connects and protects the nation 24/7.
The NOC (Network Operations Centre) Technician will provide administrative support to the NOC engineering team, ensuring incident resolution as per procedures and contractual KPIs. This role involves working on a 24/7, 365-day shift rota.
What you’ll do:
* Handle incoming calls and emails, responding in line with KPIs.
* Create network incident tickets from customer reports.
* Action Service Requests.
* Allocate/despatch tickets to technical support, field engineering, and other service providers.
* Manage incident tickets with regular updates.
* Organise traffic management, coordinating with providers, control teams, and field resources.
* Communicate with customers about network incidents.
* Coordinate with utility companies for power-related network issues.
Who you are:
Previous experience supporting Enterprise and Service Provider Networks, ideally within a NOC environment.
Key Requirements:
* Experience in 1st Line diagnostics and incident resolution.
* Good communication skills across all levels of seniority.
* Proficiency with Microsoft Office packages.
What we offer:
A diverse career at Telent across sectors, roles, technologies, and clients, with opportunities to develop and learn. We foster an inclusive culture that values diversity and ideas, enabling everyone to thrive.
The additional benefits:
* 34 days holiday including public holidays, with options to buy or sell days, or 26 days plus public holidays with buy/sell options.
* Company pension scheme.
* Family-friendly policies.
* Occupational health support and wellbeing portal.
* Discounts on cinema, restaurants, and shopping via Telent Reward scheme.
Learn more about Telent:
Click here for the Telent Video!
We are committed to diversity and inclusion, fostering an environment where everyone can be themselves and reach their full potential. Our teams reflect the diverse communities we serve.
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