Overview
Job Title: Customer Service Advisor – Dutch Speaking
Location: Remote
Salary: £27,000 DOE
Job Type: Full-Time, Permanent
What’s on Offer
* Competitive salary of £27,000, depending on experience
* A range of company benefits
* Friendly, inclusive, and supportive team culture
* Clear opportunities for career growth and development
Key Responsibilities
* Be the first point of contact for Dutch speaking customers across phone, email, live chat, and social media
* Deliver outstanding customer support and resolve queries efficiently
* Promote products and services, using up-selling and cross-selling techniques where appropriate
* Process orders, returns, and refunds in line with company procedures
* Maintain accurate and detailed records of customer interactions
* Escalate unresolved issues to the appropriate internal teams
* Meet and exceed service KPIs including AHT and CSAT
* Share customer insights to help improve service delivery
What We’re Looking For
* Fluent in Dutch and English – written and spoken
* Previous experience in customer service or a similar role
* Excellent communication skills with a customer-first attitude
* Strong attention to detail and confident problem-solving skills
* Ability to multitask and stay organised in a fast-paced environment
* Comfortable using CRM systems and standard office software (e.g., MS Office)
Ready to Apply?
Please attach your CV and one of the team will call you to discuss.
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