ABOUT US
The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our residents, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.
The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
JOB DESCRIPTION
About the role
The Guinness Partnership have an exciting opportunity for a Senior Administrator to join our team in Oldham on a full time, permanent basis. We currently operate a hybrid working style, where you will spend 3 days per week working in the Oldham office and the other 2 days working from home.
As a Senior Administrator, you will support Contract Officers and your manager in delivering compliance, managing CRM tasks and handling no access caseloads all while providing a friendly and professional service to our customers. You will be responsible for ensuring compliance information and reports are up to date and accurate, budgets are on track and customer queries are answered quickly.
Reporting to the Contract Manager, you will be responsible for:
Monitoring the performance of contracts and/or suppliers ensuring quality and value for money.
Monitor standards of administration and make recommendations for improvements.
Escalate data quality issues promptly and proportionately so that actions can be taken to manage risks to statutory compliance.
Take responsibility for providing a comprehensive administration service to the team including managing the no access cases and liaising with the tenancy enforcement team.
Develop, maintain and monitor systems, registers, records and databases for the efficient inputting, storage and retrieval of data for generating reports.
Encourage the efficient flow of communication with other offices, departments, external customers and suppliers.
Produce accurate documentation/presentation materials through the typing of letters, reports and minutes.
What we're looking for
We are a customer-focussed organisation so we know that how we do things is just as important as what we do. You will not only be an experienced Senior Administrator, but you will also have great customer service skills and a willingness to go the extra mile to get the job done.
You will also be able to demonstrate:
Essential:
Experience of working to deadlines and targets.
Customer service experience.
Good attention to detail.
Ability to organise workload effectively and work methodically on own initiative.
Good oral and written communications.
Excellent knowledge of Microsoft Office.
Technically proficient in Microsoft Excel & Word.
Demonstrates the Guinness Behaviours.
Essential Qualifications:
Qualified to Level 4 in English & Maths (or equivalent).
If you are interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the role profile.
Interview dates - Tuesday 16th and Wednesday 17th December at Bower House, Oldham, OL97LH
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Benefits
• Holidays We offer 25 27 days holiday a year, plus bank holidays. We will also give you the opportunity to buy up to an additional 5 days. You will also receive additional holiday in line with your length of service (1 extra day per 5 years service, capped at 4 days).
• Competitive Pension Scheme We will help you save for your retirement through our workplace pension scheme. Guinness match your contribution up to 9%. To help you get the most out of your pension contributions, we operate a salary sacrifice arrangement that means you will pay less National Insurance contributions.
• Benefits Portal We have a lifestyle benefits scheme, pulling together a range of special offers and great deals. You can make some great savings on everyday shopping from fashion and electronics to travel, leisure and days out and weekly supermarket shopping.
• Performance Pay Annual Performance Score bonus subject to eligibility
• Life Assurance For peace of mind Guinness provides three times salary life cover in the event of your death
• Health Plan Options There are a couple of health care schemes available depending on the post grade
• VDU/DSE Free eye test vouchers every 2 years with £55 contribution to glasses if requires for VDU work
• Access to the Finance wellbeing portal
• Professional subscription annual payment
• Travel season ticket loan
• Car lease scheme
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