We are working with a growing machinery manufacturing business who are looking to add to the business. They are looking for After Sales Administrator who thrives on a quick pace, and a busy environment, takes ownership of mistakes, and prefers picking up the phone to solve problems instantly rather than sending emails.
After Sales Administrator
Permanent
£26,000-£28,000
Monday - Friday 08:30-17:00
Nottingham
After Sales Administrator
Job Description
Using accounting system (Datafile) and CRM (Maximizer) and internal Service Planner, you will ensure the service business flows smoothly:
Creating sales orders and sending out quotes for parts, breakdown visits and service contracts promptly.
Processing invoices for service reports accurately.
Preparing essential documentation before machines are shipped to customers.
Supporting the Service Manager to ensure every engineer has a job for the day and ensuring prompt communication to the customer and our engineer.
Leverage your relationships to drive uptake of service contracts, thereby exceeding previous year’s sales results
Turning challenging calls into positive outcomes by listening with empathy and providing immediate reassurance, ensuring the customer feels supported before involving management
Proactively call your own group of existing customers to build rapport, checking in to ensure they are happy and understand our service offerings.
Prepare cost overviews for service engineer trips abroad, calculating flights, parking, rental cars, and hotels to ensure accurate project costing.
After Sales Administrator
Essential Experience/Skills/Qualifications
Meticulous Attention to Detail.
Enthusiastic, articulate, and comfortable keep various plates spinning at the same time.
Experience with CRM/ERP systems (Datafile/Maximizer is a plus) and confident with Excel.
After Sales Administrator
Company Benefits
25 days annual leave + Bank Holidays
Significant training opportunities
Cycle to work scheme
If you feel you’re a good fit for this position, please click ‘apply