Customer Service Coordinator
Candidates should take the time to read all the elements of this job advert carefully Please make your application promptly.
Location: Huntingdon
Salary: Competitive, dependent on experience
The company is a UK-based company with subsidiary operations in the USA, France, Germany and China. They supply materials which are used for research, development and specialised manufacturing applications. The product offering includes a range of certified reference materials.
The Role
The Customer Service team works closely with all departments across the business with its primary responsibilities being the processing and management of customer orders, delivering best in class service and aftersales support. Working closely with the Sales department the team also identifies and escalates new business opportunities within their existing customer base to relevant Account Managers for prospecting and follow-up. The Customer Service team is pivotal to the sales and operational performance of the business.
Key Responsibilities
Day to day customer interface for external customers and internal stakeholders
Processing of orders for their certified refence materials and other products including associated administration and monitoring of their progress to ensure fulfilment of customer requirements
Dealing with and responding to customer queries received from all markets by email and telephone
Managing customer complaints resolution by identifying and escalating key issues in a timely manner
Working in collaboration and liaising with internal departments to facilitate information flows across teams and with customers on a wide range of issues
Maintain and update sales and customer records on internal database
Through contact with customers, the identification and qualification of possible business opportunities and escalation to the Sales team
Interact with Finance team regarding payment, management of overdue invoices and customer accounting issues
Ensure the adherence to internal Sales processes and procedures is maintained and completed within a timely manner.
Skills and Qualifications
Excellent telephone and listening skills
Excellent written and spoken communication skills
IT skills –Microsoft Office Outlook, Word & Excel
German and/or French language skills – written and oral – to A-Level standard highly desirable for supporting customers in those key markets
Numerical skills
Problem solving skills
Product awareness - Stay up-to-date with new products and features • Customer & Commercial awareness
Accuracy and attention to detail (including checking data accuracy in orders and invoices)
An ability to work independently and as a team
Be proactive and flexible
To Apply
If you feel you are a suitable candidate and would like to work for this reputable company, please do not hesitate to apply.
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