This campaign has roles available in several locations. While you can select up to 3 location preferences, it is not mandatory, and you should not choose any locations you are not willing to travel or re-locate to at your own expense. Candidates who are offered a position in any of their preferred locations and decline or cannot start within a reasonable timeframe will be withdrawn from the campaign.
Please note that these vacancies are currently not eligible for new applications for Visa Sponsorship under the Skilled Worker route for candidates who do not already have permission to work in the UK as a Skilled Worker (sponsored before 4 April 2024), even if relying on tradeable points, including the new entrant tradeable points. This information is provided as guidance only, and we recommend that applicants seek specialist advice regarding their eligibility for Visa Sponsorship when applying.
About the job
The Department for Work and Pensions (DWP) is responsible for welfare, pensions, and child maintenance policy. We are the UK's largest public service department, administering the State Pension and various benefits to around 20 million claimants and customers.
DWP is committed to being an equal opportunities employer and aims to be the most inclusive employer in the UK.
The Work Coach role is rewarding, varied, and complex, with no two days the same as you will assist different customers face-to-face and support their specific needs daily.
If you seek a career that makes a positive difference in people's lives, a DWP Executive Officer role might be ideal for you!
About us - Department for Work and Pensions GOV.UK
As a Work Coach, you play a vital role in helping individuals and families achieve financial independence through work and access the support they need during their progress.
Work Coaches are customer-focused, dedicated, and capable of delivering exceptional service with empathy and compassion to those needing support.
In this role, you will use sound judgment to assist people through challenging times, with tailored coaching that can significantly impact their ability to find, retain, and progress in employment.
If you're looking for a job that makes a tangible difference, a Work Coach role in DWP could be just what you need.
Key Accountabilities
The Work Coach role is broad and diverse. You will engage with customers, employers, and colleagues through face-to-face, digital, and telephone contacts daily. Main activities include:
* Supporting customers claiming Universal Credit, Employment and Support Allowance, Jobseeker’s Allowance, and Income Support.
* Providing quality advice about job search actions, supporting effective job searching in a digital environment, and matching customers to suitable vacancies.
* Ensuring compliance with the Equality Act 2010 and providing additional support to help customers access our services.
* Building positive relationships that encourage, motivate, and foster trust.
* Developing in-depth knowledge of local employment opportunities and partner support services.
* Making timely decisions based on customer needs and referring them to appropriate help and support.
* Being accountable for performance and caseload management.
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