At Charles Tyrwhitt, our purpose is to "Make it easy for men to dress well" and we can't do that without our specialist teams. As a Senior Sales Assistant at CT, you will work with the store management team to ensure that the store, people, and operation trades safely and legally, as well as assuming responsibilities of opening and closing the store. Customer service is really important to us, so you'll be given expert product knowledge to ensure you are up to date with the latest store ranges and promotions, as well as taking ownership of customer and wedding appointments.
You'll support the Store Supervisor with inducting, training, and coaching Sales Assistants, as well as maximizing every sales opportunity to ensure sales targets and KPIs are achieved and exceeded to be one of the top sellers in store. You'll be expected to deliver high visual merchandising standards, ensuring the store housekeeping standards are continually achieved and adhering to company VM, Health & Safety guidelines, and security processes.
Other responsibilities include processing deliveries, transfers, and merchandise quickly, accurately, and efficiently. We are looking for hard-working people with a proactive approach to their work, who are aligned with our 3 BE's: "BE the BOSS", "BE the CUSTOMER", and "BE the BEST".
Benefits
* Excellent bonus scheme - bonuses are paid quarterly when your store hits target.
* Uniform - retail colleagues are entitled to a uniform allowance which is refreshed every 6 months.
* We will help you get to work too! We have a great cycle to work scheme, relocation packages to support career development, and we offer season ticket loans to those based in London stores.
* We are serious about having fun at work. Each store has a fun fund to ensure parties, treats, social activities, and team building events happen regularly.
* The Tyrwhitt Academy will take care of your professional development. Our training supports you with product knowledge, customer service, and other training needs.
Requirements
* Retail experience (apparel or customer-facing preferred)
* Some key-holder experience (desirable)
* Strong customer service and selling skills
* Leads by example on service, selling, and shop floor standards
* Enthusiastic, driven, and self-motivated
* Strong interpersonal and communication skills
* Proactive in owning personal development
* Team player with initiative and a positive attitude
We are a world-known, well-loved London-based brand with stores throughout the United Kingdom, France, and the United States. We believe in doing the right thing, making our products properly and sustainably, and giving back to charity to support those in need.
This contract is 16 hours per week (overtime also available). Candidates must be flexible to work on weekends and weekdays.
Charles Tyrwhitt is an equal opportunities employer and welcomes applications from all qualified candidates.
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