Job Description
To manage the effective delivery of all SELDOC services within scope, and those of its subsidiary and associated companies.
The scope of this role is to manage the delivery of managerial tasks in the UTC, as delegated by the Service Delivery and Performance Manager (SDPM). The post holder will work very closely with the SDPM and cross-cover will also be a key feature of the role, including some availability outside of 09:00-17:00 hours. Specific areas of responsibility will include:
o Line management of Care Navigators and HCAs (the latter group being clinically managed by the Clinical Lead)
o Operational performance of the UTC against KPIs and quality targets
o Allocated contribution to the UTC’s performance reporting cycle
Management of clinical, operational and financial requirements. Service delivery needs to be patient and customer focussed with service outcomes in line with agreed plans. To effectively manage all of the major service delivery process and outcomes measures in all services across the business at all times such that potential issues are spotted quickly and early intervention is made as necessary. To support the SDMP in ensuring goals are effectively planned and delivered. In addition, to improve the level of service delivery understanding across the business.
To manage an eff...