About Us
We are a rapidly growing, family-run post office at the heart of Penzance. With exciting refurbishment plans ahead, this is a fantastic time to join us as we continue to expand and modernise our services.
The Role
As Post Office Manager, you will play a key role in the smooth day-to-day running of the branch. You'll ensure excellent customer service, oversee operations, and work with the wider management team to drive performance and engagement across the branch.
Responsibilities include:
* Leading and motivating a small team to deliver excellent customer service.
* Managing daily operations, including efficient and accurate handling of cash and transactions.
* Working closely with the Postmaster and Area Manager to improve branch performance and customer engagement.
* Looking for new ways to make processes more efficient and effective.
* Playing a role in social media engagement to promote the business and connect with our local community.
* Thriving under pressure and ensuring the branch runs smoothly at all times.
What We're Looking For
* Previous experience in a Post Office role is highly desirable. Retail or banking experience will also be considered.
* A proactive, forward-thinking attitude with the ability to problem-solve and adapt.
* Someone who thrives in a busy environment and enjoys motivating a team.
* Strong organisational skills, with an eye for efficiency and improvement.
* Confidence with digital tools and social media engagement.
* Trustworthiness and reliability—key qualities in handling financial transactions and sensitive customer services.
Hours & Benefits
* Part-time (flexible) or full-time opportunities available for the right candidate.
* Weekend availability.
* 30 days holiday including bank holidays (pro rata for part-time).
* Supportive, family-run environment where your ideas are valued.
* Exciting opportunity to be part of a growing business on the verge of major refurbishment and investment.
Why Join Us?
This is more than just a management role—it's a chance to shape the future of a trusted community post office while working in a supportive, family-run team. If you're motivated, innovative, and ready to take our branch to the next level, we'd love to hear from you.
Job Types: Full-time, Part-time, Permanent
Pay: £32,000.00-£35,000.00 per year
Expected hours: 25 – 44 per week
Ability to commute/relocate:
* Penzance TR18 2PG: reliably commute or plan to relocate before starting work (required)
Experience:
* Post Office: 1 year (preferred)
Location:
* Penzance TR18 2PG (preferred)
Work Location: In person