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Service Operations Manager (Learning Disabilities), Glasgow
Client: The Partnership of Care
Location: Glasgow, United Kingdom
Job Category: Other
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EU work permit required: Yes
Job Views:
1
Posted:
04.06.2025
Expiry Date:
19.07.2025
Job Description:
The service manager has responsibility for co-ordinating staff and resources to achieve high standards of care, considering the physical, social, and psychological needs of service users. Ensuring welfare and compliance with standards, statutory, and contractual requirements. Operates within legislative frameworks, promotes values and care ethos within the staff team and home.
The area Service Manager manages and supports managers for 5 supported living projects and community activities for adults and children of Lynton Community Care. Reports directly to the Registered Individual.
Key Responsibilities:
1. Referring, assessing, liaising with previous care teams, families, and advocates to develop personalized care and risk management plans.
2. Maintaining good communication with service users, relatives, and professionals involved in care.
3. Ensuring compliance with relevant statutory requirements and best practices, including the Health and Social Care Act 2008, Health & Safety, COSHH, Mental Capacity Act 2005, and Deprivation of Liberty Safeguards.
4. Controlling the home environment, ensuring environmental health, infection control, and health & safety legislation are followed, including risk assessments and fire safety checks.
5. Cooperating with CIW, understanding CIW standards, and carrying out statutory notifications as needed.
6. Managing legal and statutory documentation, including insurance and enrollment documents.
7. Documenting maintenance issues and ensuring appropriate actions are taken.
8. Monitoring and investigating complaints, generating reports, and implementing corrective actions.
9. Recruiting, inducting staff, and ensuring training requirements are met.
10. Promoting openness and honesty, supporting staff decision-making, and service improvements.
11. Holding regular staff meetings, providing supervision, and supporting team development.
12. Building positive relationships with staff and establishing effective communication mechanisms.
13. Participating in disciplinary processes, including suspensions, investigations, and decision-making, in consultation with HR.
14. Managing staff scheduling, rotas, absences, holidays, and sickness.
15. Overseeing medication management, including ordering, disposal, and auditing.
16. Managing budgets, petty cash, food shopping, and activity budgets.
17. Safeguarding service users and handling safeguarding issues.
18. Applying for Deprivation of Liberty Safeguards and working with paid personal representatives to ensure legal compliance.
19. Being on call out of hours for advice, guidance, and incident response.
20. Attending supervision and engaging in Continuing Professional Development (CPD).
21. Participating in strategic decision-making and business growth.
22. Performing other duties as assigned by the Director, appropriate to skill and competence.
23. Managing financial budgets and preparing behavioral reports.
The service manager must possess skills and qualifications to support both adults and children living with learning disabilities.
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