What’s the role about?
As our Business Applications Support Analyst, you will be responsible for maintaining and supporting a range of business applications from small, bespoke solutions to large cross-function applications. You will support and maintain the integrations between applications, supporting with external third-party systems such as EDI and other integration methods.
This role requires flexibility to work in a varied shift pattern, with earlier starts, later finishes, and weekend work as agreed by a rota. Out of Hours ad-hoc work can be required.
Who you are
1. Current experience of working in retail IT business systems support with a good understanding of support considerations for a multi-channel highly integrated retail business.
2. Previous exposure to working with SaaS solutions, API integrations and data handling, manipulation and correction is essential.
3. Good all round technical knowledge, with strong Excel skills (including data manipulation) and good experience of using other Microsoft applications.
4. Power Automate and Power BI skills are desirable.
5. Prior knowledge and understanding of supporting Retail, Merchandising, Finance and Warehouse solutions is highly advantageous.
6. Comfortable working as part of a team, utilising support methodologies and support management tools to provide exceptional business user support.
7. Proficiency in supporting Microsoft Dynamics Business Central is highly desirable.
8. Exposure to working with data warehouse such as Google Big Query and other data reporting systems is highly desirable.
9. Ability to script is not essential but will be beneficial
10. Very organised with strong attention to detail, and great verbal and written communication skills, meeting both technical and end user needs.
11. Experienced using Windows devices in the workplace
What you’ll be doing
12. Provide proactive and reactive support ensuring application behaviour is monitored, integration and data integrity are updated, current and correct and able to support the businesses needs.
13. Complete daily checks and monitoring, investigating, and resolving any exceptional behavior in a timely manner or hand off to the relevant internal or external party.
14. Be hands on, performing investigation and analysis to develop strong working knowledge of all Business Applications, data flows, business systems and task schedules.
15. Own to resolution assigned support issues, and escalate incidents where a higher level of management input is required.
16. Issues and restoration are to be managed through an ITIL process to ensure successful and timely resolution.
17. Deliver outstanding customer service by responding to incidents promptly, always remaining courteous and professional.
18. Delivery of newness of small change to support business growth (less than three days project work).
19. Work to the existing standards and processes in place within Business Applications Support and IT policies.
20. Ensure application support functions adhere to Reiss standards including change management, environmental and security controls, and testing strategies.
What we’ll do for you
21. Competitive salary and company bonus.
22. Up to 65% employee discount.
23. Access to exclusive sample sales.
24. Aviva DigiCare+ wellbeing services.
25. Medicash health support plan.
26. Workplace pension contributions.
27. Enhanced parental leave policies.
28. Electric Vehicle scheme via Octopus Energy.
29. Cycle to Work programme.
30. Season ticket travel loan.
31. Plus further workplace benefits.