Customer Services Advisor
Redditch office based
£28,000 per annum
Are you passionate about delivering outstanding customer service and ensuring every client has a smooth, positive experience from start to finish?
Were looking for a proactive and organisedCustomer Services Advisorto join our friendly team at our Head Office in Redditch. In this vital role, youll be responsible for managing the customer journey from installation through to completion ensuring every step runs efficiently, professionally, and with a personal touch.
Customer Service Advisor key duties:-
As a key point of contact for our customers, installers, and project managers, youll:
1. Provide excellent customer service with empathy and professionalism
2. Act as the customers main contact throughout their installation journey
3. Make daily outbound calls to customers and installers, proactively addressing issues and keeping everyone informed
4. Liaise with project managers to resolve queries and maintain progress
5. Accurately record all communications and updates in our CRM system
6. Track installation and complaint resolution progress to ensure timely completion
7. Work towards achieving team and individual KPIs
8. Collect outstanding balances from customers once work is complete
9. Support the wider customer service t...