We are seeking a Community Manager for an e-commerce platform with a team based in Edinburgh.
Salary & Terms
* Salary from £45,000 - £55,000 + performance-based bonuses and incentives.
* Full-time position, Monday to Friday, with flexible hours.
Role & Responsibilities
* Community Engagement: Nurture a thriving online community across various social media platforms and our e-commerce platform, fostering meaningful interactions and relationships among users.
* Content Creation: Curate compelling content, including blog posts, social media updates, newsletters, and community announcements, to drive engagement and enhance brand visibility.
* User Support: Provide prompt and helpful assistance to community members, addressing inquiries, feedback, and concerns with empathy and professionalism.
* Moderation: Ensure a positive and inclusive community environment by monitoring discussions, enforcing community guidelines, and addressing any inappropriate behavior or content.
* Feedback Gathering: Proactively gather insights and feedback from community members to inform product development, marketing strategies, and business decisions.
* Collaboration: Work closely with cross-functional teams, including marketing, customer support, product development, and sales, to align community initiatives with overall business objectives.
* Events and Initiatives: Plan and execute engaging online and offline events, contests, and initiatives to encourage participation, drive user satisfaction, and boost brand loyalty.
* Previous experience in community management, social media management, or related roles, preferably within the e-commerce or technology sector.
* Excellent communication skills, both written and verbal, with a passion for building connections and fostering engagement within online communities.
* Strong organizational skills and the ability to multitask effectively in a fast-paced environment.
* Proficiency in social media management tools, community platforms, and analytics software.
* Bachelor's degree in marketing, communications, business, or a related field preferred.
Application Process
Please fill out the following form:
* Email *
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* Surname *
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By checking the box, you accept the terms and conditions.
Company & Data Processing
Company: AVANSEL UK
Purpose: We process your data for the selection of personnel for two years to comply with data accuracy and updating principles.
Legitimacy: The legal basis for processing is the voluntary submission of your CV and its conservation, based on legitimate interest.
Recipients: The main recipient is the company you have applied to.
Your rights: You can request confirmation of data processing, access, rectification, deletion, and lodge complaints with the Data Protection Agency if necessary. You may revoke consent at any time if processing is based on consent.
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