Technical Sales Specialist
Join us to drive sales, support customers, and design high-quality heating systems. Be part of a team focused on growth, excellence, and innovation.
Salary: Base salary £30k to £40k pa depending on experience. OTE £50k to £65k (uncapped)
Role type: Permanent, Full Time.
Location: Following a period of office-based training, the role offers flexible working with an expectation to be in the office once a week. Site visits as needed.
Reporting to: Sales Director
About IMS:
At IMS Heat Pumps, we’re more than just a business; we’re a family and friends’ team with a shared history of collaboration. With offices in Perth and Sheffield, we established IMS Heat Pumps Limited in 1997. Our mission is to provide top-notch design, installation, commissioning, service, and maintenance of Ground and Air Source Heat Pumps. In 2024, we were acquired by Hometree, a leading UK energy services company, enhancing our ability to deliver sustainable energy solutions nationwide. Join us to work with a close-knit, experienced team, contribute to a pioneer in renewable energy, and be part of a business that combines professional excellence with a warm, inclusive atmosphere.
The Role
This role involves managing incoming and outgoing sales communications, handling customer inquiries, and actively promoting company products and services. Responsibilities include designing MCS-compliant heating solutions, ensuring compliance with industry standards, maintaining CRM data, and engaging in business development. The position also requires attending trade shows, delivering CPD sessions, and contributing to team improvements and industry best practices.
Responsibilities:
* Handle Calls: Manage incoming sales calls, gather details, promote products/services, and guide potential customers into the sales process.
* Customer Outreach: Contact leads via phone, email, and internet tools to follow up on quotes and inquiries.
* Manage Enquiries: Respond to quote requests, follow-up questions, and general customer queries or complaints.
* Sales Follow-Up: Call qualified leads and quoted customers to assess project status and encourage engagement.
* Design Solutions: Create MCS-compliant heat pump and underfloor heating designs with distribution schematics.
* Ensure Compliance: Support Consumer Code and MCS scheme adherence, keeping sales compliance up to date.
* Business Development: Nurture repeat business leads, engage with contractors, developers, and professionals.
* CRM & Reporting: Maintain CRM for accurate tracking and provide reports on sales performance and department efficiency.
* Industry Engagement: Deliver CPD sessions, attend trade shows, and stay updated on best practices and product developments.
* Team Contribution: Share knowledge, suggest improvements, follow company policies, and support the Sales Team as needed.
What we’re looking for:
Sector Knowledge: In-depth knowledge of the domestic heating sector and Heat Pump systems.
Design & Specification Skills: Expertise in design and specification tools, including NIBE DIM, MCS 3005, and Heat Loss calculations.
Sales Experience: Previous experience in a sales environment.
CRM Proficiency: Extensive knowledge and use of CRM systems.
Safety Commitment: Adheres to safe working practices.
Professionalism: Maintains a high standard of personal and professional presentation.
Positive Attitude: Enthusiastic with a positive mental attitude.
Team Player: Able to maintain and build relationships, contributing to team success.
Flexibility & Proactivity: Flexible, patient, and proactive in approach.
Independence: Capable of working independently with minimal supervision.
Project Management: Competent in managing multiple projects.
Our Recruitment Process:
Initial Call: Start with an introductory call with our Junior Talent Acquisition Specialist to discuss the role and your potential fit. (30 mins)
Skills-Based Interview: Engage in a detailed discussion about your past experiences with our Head of Sales (45 minutes)
Final Interview: Final Interview with IMS Sales Director (1 hour - In person).
Perks of the job:
* 25 days annual leave plus bank holidays.
* Birthday holiday and long service days after relevant periods.
* 10 days of contractual sick pay following a period of service.
* Learning & Development opportunities.
* Staff days out & social evenings.
* Excellent work-life balance.
Equal Opportunity Employer
IMS is committed to creating an inclusive environment. We celebrate diversity and promote a culture where everyone can bring their full self to work. We provide equal opportunities and do not discriminate during the hiring process or employment.
About Hometree
Join Hometree Group and be part of transforming the residential energy landscape. Founded in 2015, we focus on sustainable home energy solutions like heat pumps, solar panels, batteries, EV chargers, and smart controls. We operate across three divisions: Financial Services, Energy Services, and Home Services, supporting homeowners in adopting renewable energy technologies. We have raised over £85m, made six acquisitions, covered over 100,000 homes, and employ over 280 passionate staff dedicated to industry transformation.
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