Field Service Engineer / Field Support Technician who can fault-find hardware and software applications and break-fix hardware devices, who also has excellent client-facing skills is required for a well-established company that delivers and supports a wide range of technical services and hardware for the Retail and Hospitality Industry.
LOCATIONS DEPLOYED
South West, and surrounding area to complete job most effectively and efficiently.
DUTIES
Your duties as Field Service Engineer / Field Support Technician will include:
1. Conduct daily visits to client locations for the purpose of breakfix install, refurbish and maintain EPoS equipment, chip and pin devices, tablets, digital menu boards, media screens, kitchen management systems, routers, Wi-Fi and other pertinent IT equipment in the industry.
2. Travel to client sites to provide on-site equipment swap-out services, minimising downtime for the client during the replacement process.
3. Perform the setup of Wi-Fi devices and identify faults with data network cables on-site.
4. Troubleshoot and resolve technical, hardware, or software issues during site visits, promptly escalating to the appropriate team when necessary. Solutions are not immediately attainable.
5. Ensure troubleshooting steps and actions are well documented and signed off by the client before completing the task at the site. Note: There will also be UK-wide travel and staying away from home when required.
ALL LEVELS OF EXPERIENCE CONSIDERED
If you have previous experience in installing, integrating, and testing EPoS hardware and software applications, it would be highly desirable. However, it is not essential as additional EPoS training will be provided. What is important is that you have experience in either IT Technical Support, Electronic Equipment Installation, or a similar environment where you have installed, supported, and troubleshooted electronic/technical devices/hardware.
SALARY: £27,057 per annum (Including On-Call Supplement)
JOB TYPE: Full-Time, TEMPORARY for 3 months
WORKING HOURS: 13 Hour Shifts, 3 Days on 3 Days off rota basis (inclusive of weekends and bank holidays)
PLEASE NOTE: Candidates will need a Full UK Manual Driver's License, which is essential for this role.
This role will involve being on the road daily visiting clients, which may involve some overnight stays.
JOB OVERVIEW:
We have a great job opportunity at nGeneration for a Field Service Engineer / Field Support Technician. This role requires the ability to identify and fix hardware and software issues, as well as repair hardware devices. Additionally, excellent client interaction skills are essential.
Once you have completed your induction training, you will be responsible for visiting customer sites to install, refurbish, and maintain various types of technical equipment, such as EPoS equipment, chip and pin devices, tablets, digital menu boards, media screens, kitchen management systems, routers, Wi-Fi, and other industry-related IT equipment.
In this role, you will also conduct site surveys and audits for clients to determine requirements and specifications for installing or servicing retail/hospitality technical equipment and hardware.
If you are successful, you will be provided with a brand-new van equipped with air conditioning, CarPlay, reversing camera and sensors, satellite navigation, DAB radio, and customized racking, facilitating easier loading and unloading of equipment on-site.
About The Company
nGeneration has supported the retail and hospitality industry for over 22 years, providing field service maintenance to major hospitality chains across the UK.
It also boasts a new 20,000 sq ft HQ in Tipton, Midlands, serving as the central hub for repairs, support, staging, and warehousing, with all behind-the-scenes staff based there.
Requirements
Experience in installing EPoS within retail or hospitality is ideal. Candidates with experience in IT Support, Installations, Telecoms/Broadband Engineering, or similar environments will also be considered. Additional EPoS training will be provided.
Essential: Willingness to travel daily to client sites.
Candidates should have a technical mindset, a logical approach to troubleshooting, and experience or knowledge in identifying faults with data network cables. Previous roles as an IT Support Engineer, Network Engineer, or Telecoms/Broadband Engineer, especially in retail/hospitality, are highly desirable.
Experience:
* 1 year of IT support experience (preferred)
* 1 year of EPOS experience (preferred)
Licence/Certification:
* UK Manual Driving Licence (required)
Willingness to travel:
* 100% (preferred)
Excellent communication skills (both written and verbal)
Benefits
Company Van and Fuel Card: Provided for transportation and fuel expenses during duties.
Additional benefits include:
* Training opportunities for skill enhancement
* 28 Days Annual Leave
* Company Events and Team Building Activities
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