Location : London/Manchester
Role Purpose
This role leads the strategy and delivery of TalkTalk’s in-home connectivity products — including routers, mesh Wi-Fi, boosters and related services. You’ll shape the roadmap, manage supplier relationships, and work across teams to deliver products that are simple, smart and loved by customers.
We’re looking for someone who’s passionate about creating great in-home connectivity experiences — someone who understands what customers really need and is excited to build products that make a difference.
Main Responsibilities
1. Own the product strategy and roadmap for CPE and WiFi, ensuring alignment with customer needs and business goals.
2. Lead product development and lifecycle management — from concept to launch and beyond.
3. Collaborate with internal teams (Tech, CX, Commercial, Ops) and external partners to deliver high-quality, cost-effective solutions.
4. Collaborating with CPE suppliers and building a broad understanding of the technical platforms underpinning the delivery of a quality customer experience.
5. Use data and customer insight to drive continuous improvement in product performance and experience.
6. Lifecycle Management of all in-life products including policies for replacement and retirement of devices, involvement in firmware upgrade campaigns, and testing of new devices.
7. Monitor market trends and competitor activity to inform product positioning and innovation.
8. Represent the product area in senior forums and ensure alignment across stakeholders.
9. Support regulatory and compliance requirements related to CPE and connectivity.
Knowledge
10. Deep understanding of CPE hardware and WiFi technologies.
Skills
11. Passionate about creating great in-home connectivity experiences.
12. Customer-first mindset.
13. Excellent communication and stakeholder management skills.
14. Collaborative and adaptable.
15. Data-driven and delivery-focused.
16. Commercial acumen — able to build business cases and manage P&L.
17. Comfortable challenging the status quo
Experience
18. Strong product management experience in telecoms, broadband or consumer tech.
19. Experience working in Agile environments and leading cross-functional teams.
20. Background in launching consumer hardware products.
21. Familiarity with telecoms regulation and compliance is a plus
22. Experience with FTTP and all-IP networks is highly desirable.
Be Yourself. Make an Impact. Join Us.
As a recognised Top 50 Inclusive Employer in the UK, we believe that diversity fuels innovation and success. We’re committed to building a workplace that reflects the communities and customers we serve. At TalkTalk, inclusion is part of our DNA – we’re all 100% human, and we’ve created a culture where you can truly be yourself.
We’re not your traditional 9-5. We’re a dynamic, flexible workplace, and we’re excited to hear how you like to work. Whether you thrive in collaboration, focus better at home, or prefer a bit of both – let’s make it work.
What We Offer
23. Flexible hybrid working – with a minimum of 50% office presence to support teamwork and connection
24. Collaborative office spaces designed for creative thinking and innovation
25. Free on-site parking at our offices
26. Generous holiday package – 25 days annual leave, 3 wellbeing days, and your birthday off (plus the option to buy up to 10 more days!)
27. Private healthcare for all employees
28. Competitive pension scheme and performance-related bonus opportunities
29. Free broadband for all employees
30. Life event gifts – celebrating milestones like marriages and births
31. Inclusive employee networks – open to all, supporting peer connection and thought-provoking conversations
32. Salary sacrifice scheme – save on dental, gym, and more
33. Big retail and leisure discounts
34. 3 paid volunteering days a year – because making a difference matters to us too