Housing Advisor - Northern Ireland Housing Executive - Portadown
Join the team at the Northern Ireland Housing Executive in Portadown as a Housing Advisor and play a key role in assessing customers' circumstances and needs, working with relevant internal departments and agencies to provide good quality housing solutions.
About the role:
* £16.90 per hour
* Monday to Friday (9.00 am - 5.00 pm)
* 37 hours per week,
* Holidays: 35 days pro rata
* Duration: Temporary, ongoing
What you'll be doing in this role:
* Provide housing advice and assistance to people, who often have complex needs or are facing difficult circumstances, with a focus on preventing homelessness.
* Undertake comprehensive investigations and make robust legal decisions and fulfil duties under the Housing Order (NI) 1988 (as amended).
* Arrange emergency accommodation, ensuring that any temporary accommodation that may be required under a full homelessness duty is provided.
* Take a case management approach to customer's need, keeping and maintaining detailed and accurate records of action taken in each case.
* Actively seek ways to ensure customers are tenancy ready when appropriate through engagement with other agencies, landlords etc.
Criteria:
* Hold a degree or equivalent and a minimum of 1 years relevant experience in a customer support environment
* OR Hold a BTEC Higher Cert/Diploma qualification in Housing and a minimum of 1 years relevant experience in a customer support environment
* OR Hold a BTEC Higher Cert/Diploma or equivalent and a minimum of 2 years relevant experience in a customer support environment
* OR Can demonstrate equivalent continuing professional development or experiential learning and at least 3 years relevant experience in a customer support environment.
* A full current driving licence and access to a form of transport.
* As part of the reference checking and vetting process for this position you will be requested to undertake a Basic AccessNI Disclosure. Having a criminal record will not necessarily be a bar to obtaining a position.
Riada Resourcing is an equal opportunities employer.