Salary: £30,000 - 35,000 per year Requirements: Previous experience in a 1st or 2nd Line IT Support role Strong troubleshooting capability Confident communication skills with internal stakeholders A proactive, solutions-focused mindset Genuine interest in developing technical expertise Exposure to Microsoft 365 / Exchange, Windows environments, and networking fundamentals (Cisco, Meraki, Dell infrastructure is advantageous) Responsibilities: Act as an escalation point for 1st Line technical issues Troubleshoot and resolve hardware, software, and network incidents Support and maintain Microsoft 365 and Exchange environments Manage user accounts, permissions, and security policies Assist with server administration and Windows environments Support networking fundamentals (LAN/WAN, VLANs, switching) Contribute to infrastructure upgrades and improvement projects Liaise with third-party vendors where required Technologies: Cisco Hardware Support LAN Microsoft 365 Network Security Windows Office 365 More: We are an award-winning manufacturer and distributor based in Lancashire, investing heavily in our IT function. With 600 employees nationwide, we are a market-leading organisation enjoying consistent year-on-year growth and financial stability. Our IT team plays a key role in supporting operational excellence across the business while offering a clear progression pathway. We provide a competitive salary ranging from £28,000 to £35,000 depending on experience, along with funded training and certifications. Join us for a long-term stable opportunity in a growing organisation. last updated 9 week of 2026