We are seeking a proactive and commercially driven individual to join a dynamic freight agency team. This is a key role that contributes directly to company profitability through handling customer enquiries, preparing competitive quotations, and supporting business growth.
The successful candidate will play an integral part in developing strong customer relationships, working collaboratively with internal teams, and delivering excellent service standards. You will be preparing client quotations, supporting the external sales team, working with contracted rates and creating the relevant documentation.
Key Responsibilities
Manage customer enquiries via telephone and email
Calculate and communicate rates to customers and the external sales team
Prepare and issue quotations in a timely manner
Handle invoice queries and pricing disputes
Work with and interpret rate sheets
Build and maintain strong relationships with customers and shipping partners
Price bookings and manage the pricing inbox effectivelySkills & Knowledge
Strong networking and research skills to remain competitive within the market
Ability to influence and persuade customers through service quality and value
Skilled in understanding and interpreting customer needs
Willingness to undertake additional duties as required within role capabilityEssential Attributes
Excellent customer service mindset
Proactive, motivated, and solution-oriented
Strong drive to meet customer needs and achieve results
Conscientious, self-disciplined, and hardworking
Ability to perform effectively under pressureCompetencies
Strong workload management and prioritisation skills
Effective negotiation and problem-solving abilities
Ability to meet deadlines and performance targets
Proficient in Microsoft Word, Excel, PowerPoint, and Outlook
Excellent written and verbal communication skills
Knowledge of CargoWiseQualifications & Experience
Good standard of education, particularly in Maths and English
Industry-related qualifications (or willingness to work towards)
Previous experience in a commercial or coordinator role is advantageous but not essential
Experience in import/export freight forwarding is desirable
If you are driven, detail-oriented, and looking to build a career within the freight and logistics sector, please send us your CV to review.
We are unable to response to all applications due to the volume received; if you have not heard from us within 5 days of your application unfortunately you have not been shortlisted on this occasion.
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