Role – Course Booker Sales Negotiator
Location – National Construction College East, Bircham Newton, Norfolk (this is a site-based role and doesn't allow you to work from home)
Salary – £28,784 per annum
Hours – 35 hours per week – Full Time
Contract Type – Permanent
Join CITB as our Course Booker Sales Negotiator!
Are you passionate about helping others take the next step in their careers? In this customer-facing role, you will be the first point of contact for individuals seeking advice on training and development through our courses. Your goal is to ensure every enquiry is handled with care and professionalism, leading to a positive experience and successful bookings.
Key Responsibilities
Respond promptly and helpfully to all incoming enquiries
Provide clear, accurate information about courses, eligibility, and funding
Follow up with potential learners to support their decision-making process
Collaborate with colleagues to identify demand and suggest improvements to course offerings
Support outreach efforts including marketing campaigns and regional initiatives
Assist with accommodation bookings and refer learners to appropriate support teams
Maintain accurate records and contribute to system improvements
Participate in team meetings and share ideas to enhance service delivery
Handle unexpected situations with confidence and empathy, ensuring the best outcome for learners and trainers
What We’re Looking For
Essential:
Excellent communication and interpersonal skills
Ability to build trust and rapport with learners and colleagues
Strong organisational skills and attention to detail
A positive, professional attitude and willingness to learn
Experience in a busy, customer-focused environment
Desirable:
Background in customer service or education
Recognised Customer Service qualification (or willingness to work towards one)
*For full details, please refer to the Role Profile.
What You’ll Get in Return:
25 days holiday + bank holidays
3 additional days Christmas shutdown
Generous pension scheme (up to 9% employer contribution)
Life assurance (4x salary)
2 paid volunteering days per year
24/7 GP Services
Employee Assistance Programme
Why Join CITB
You’ll be part of a team that’s passionate about making a real difference in the lives of learners. We offer a supportive working environment, opportunities for professional growth, and the chance to contribute to meaningful change in the construction industry’s training landscape.
Closing Date
Please note that we reserve the right to close the vacancy prior to the stated closing date. Applications will be reviewed on an ongoing basis; therefore, early applications are encouraged to avoid disappointment.
Safer Recruitment
CITB is committed to safeguarding and promoting the welfare of vulnerable adults, children and young people. Candidates must be willing to undergo the requisite pre-employment vetting checks and procedures, including checks with past employers and the Disclosure and Barring Service. A basic DBS is required for this post.
During the shortlisting process, CITB may consider carrying out an online search on shortlisted candidates as part of its due diligence.