The successful Sales Account Manager will lead and oversee customer accounts, build relationships, deliver excellent service and meet customer fiscal targets.
This role involves;
1. Manage multiple accounts and develop/maintain excellent levels of customer service
2. Work with Quotations Coordinator to build accurate and informative costings, in order to quote customers effectively, competitively and thus, increasing win rate
3. To undertake key departmental administration tasks in support of the overall Pod goals, using business system e.g. Pipedrive, Winman, CalcuQuote etc.
4. To provide cover for After-Sales Coordinator, undertaking duties flexibly and providing essential back up during periods of high-volume demand as well as cover for annual leave and sickness absence.
5. To support procurement as required depending on supply chain issues, parts availability, obtain best pricing and lead times.
6. To deliver updates on account statuses at the weekly Pod meetings
7. Work closely with Business Development teams to create additional opportunities and increase account turnover
8. To ensure seamless communication between departments liaising with commercial team colleagues, procurement and the logistics team to meet customer expectations
9. To become familiar with and adhere to the Company processes, policies and procedures.
10. To be a pragmatic interface between the customer and internal busin...