Credit Controller | International Law Firm | London (EC2N | £market rate with hybrid working
Our client, a leading international law firm, is seeking an experienced Credit Controller to join its London office. This position requires solid experience within a legal environment, with a strong emphasis on e-billing and complex billing workflows. The successful candidate will play a key role in safeguarding the firm’s financial health through effective collections, client liaison and process management.
Key Responsibilities
Credit Control & Collections
* Proactively follow up on outstanding invoices via phone, email and client portals.
* Maintain ongoing communication with client finance teams to resolve queries and secure payment commitments.
* Monitor aged debt and escalate risks to partners and senior stakeholders.
* Negotiate payment arrangements in accordance with firm policies.
E-Billing & Invoice Management
* Manage invoice submissions across major legal e-billing platforms (e.g., CounselLink, Legal Tracker, Collaborati).
* Resolve e-billing rejections promptly by coordinating with billing and fee-earning teams.
* Verify matter IDs, purchase orders, budgets and timekeeper rates.
* Maintain accurate records of client billing guidelines and approval workflows.
Client & Internal Relationships
* Build strong relationships with client accounting contacts and internal teams.
* Provide clear updates on outstanding balances, forecasts and budgeting requirements.
* Work closely with Client Compliance to support accurate new-matter setup.
Process Improvement & Reporting
* Support enhancements to credit control processes, policies and reporting.
* Produce reports on debtor performance, e-billing status and collection trends.
* Assist with month-end activities and collaborate with wider finance teams.
Requirements
* Proven credit or revenue control experience within a law firm.
* Strong knowledge of legal billing systems (ideally 3E).
* Hands-on experience with legal e-billing platforms.
* Excellent communication, organisational and problem-solving skills.
* Strong proficiency in MS Word, Excel and PowerPoint.
This is an excellent opportunity for a motivated and detail-oriented professional to join a dynamic legal finance team.