Overview
The Store Manager oversees daily operations, drives sales performance, manages a team of motivated employees, and ensures exceptional customer service to achieve business goals.
Responsibilities
* Effectively running all store operations to ensure meeting or exceeding sales and KPI targets, set clear sales goals, track performances whilst evolving processes to ensure continuous store growth.
* Create and maintain colleague schedules to ensure proper coverage and productivity.
* Creating a positive team culture through recruiting, training and continuously developing your team. Building a motivated and high performing team, increasing chances of store success.
* Analysing sales data and financial reports to make quick and well-informed decisions, identifying and responding to areas of opportunity operationally and commercially.
* Develop and implement strategies to meet and exceed sales targets.
* Attract, engage and motivate customers into making purchases by using the latest visual merchandising techniques. Ensuring merchandise displays are attractive and align to brand guidelines.
* Ensure your teams are delivering the highest level of service in store in order to achieve a positive net promoter score (NPS).
* Address customer inquiries, feedback, and complaints in a timely and professional manner.
* Drive existing customer loyalty programs and promotions to enhance customer engagement.
* Maintain compliance with company policies, procedures, and regulatory requirements.
* Monitor and control store expenses to stay within budget.
* Ensure the store complies with health and safety regulations.
Role objectives and KPI’s
* Contribute to achieving or exceeding the store’s monthly sales target.
* Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.
* Achieve upselling or cross-selling targets.
* Maintain a high Net Promoter Score.
* Ensure stock accuracy during store audits.
* Ensure all new colleagues complete mandatory training required.
* Ensure employee satisfaction stores or engagement survey results meet or exceed company benchmarks.
* Ensure operational costs are kept within the allocated budget.
Skills and Experience
* Previous management experience in a fast-paced retail/customer facing environment.
* Passionate about retail and hold a good understanding of the latest trends and competitors.
* Hold strong leadership skills and have previous experience coaching and developing a strong team.
* Strong communication skills.
* Proven track record of managing and exceeding sales targets and KPIs.
* Have experience in analysing reports and making commercial decisions.
* Keen eye for detail and commerciality. Previous experience within visual merchandising would be advantageous.
* Promote JD Group values to internal and external stakeholders.
Benefits
* Quarterly discretionary bonus schemes.
* Company discount of 30% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
* Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health).
* Access to digital health and well-being services through our benefits platform (TELUS Health).
* Health cash plans.
* Wide range of internal development courses to support personal and professional development throughout your career journey with the Group.
* Access to apprenticeships and accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only).
* Company Sick Pay scheme.
* Health Care Cover.
* Discounted Gym memberships at JD Gyms.
* Life Assurance.
* Access to colleague networks, to share lived experiences and support initiatives that drive positive change.
* Opportunities to volunteer and contribute to JD Foundation.
* Employer engagement forums to help influence positive change.
* Incremental Holiday Allowance.
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