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Paralegal - Legal Advice Team, Liverpool
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Client:
Slater Gordon
Location:
Liverpool, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
451f49aa3d4c
Job Views:
3
Posted:
12.07.2025
Expiry Date:
26.08.2025
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Job Description:
Slater and Gordon are a leading consumer law firm providing a broad range of specialist legal and complementary services. We are undergoing a significant transformation across all areas of the business, focusing on people and technology, with the mission to give people easier access to our world-class legal services.
Do you have excellent customer service and communication skills? Do you hold your Legal Practice Certificate (LPC) or equivalent? If so, we want to hear from you. This is a great opportunity for someone with no hands-on legal experience who is looking to start their legal career.
We are seeking a Paralegal to join our Legal Advice Team. The ideal candidate will have excellent attention to detail, the ability to manage and prioritize workload, and a track record of providing exceptional customer service.
Responsibilities:
* Offer general legal advice to members of trade unions or organizations (excluding all legal areas)
* Handle a dynamic, fast-paced role involving telephone communication, including both incoming and outgoing calls
* Manage workload confidently while conducting research between calls
* Carry out legal research and ensure follow-up calls are completed
* Achieve multiple Key Performance Indicators (KPIs), such as telephony metrics (service levels, abandonment rates), call quality, advisory quality, and conversion rates
* Refer members to S&G services for potential conversion where applicable
About You:
* LPC or equivalent qualification required
* Ability to work well within a team
* Ability to work under pressure
* Confidence in working with stakeholders at all levels
What we offer in return:
We offer a hybrid working environment, a competitive salary, and benefits including 25 days holiday (plus 5 optional extra days), pension scheme, health cash plan, life assurance, and income protection insurance. Join an award-winning law firm and develop a rewarding career with us.
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