Summary
Proactive and motivated Administrative Apprentice to provide vital support to both our New Business Account Management teams. This is a hands-on, varied role that includes daily and weekly administrative tasks crucial to the smooth running and success of projects.
Wage
£14,722.50 a year
Training course
Business administrator (level 3)
Hours
Monday- Friday, between 8.30am- 5.00pm.
37 hours 30 minutes a week
Start date
Monday 15 September 2025
Duration
1 year 6 months
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
* Assist in updating internal project and client trackers
* Open new enquiries, save electronic documents and correspondence
* Upload and download technical drawings from various portals
* Maintain and update project milestones and deadlines in the ERP system as directed
* Support the team with general administrative tasks as required
* Log planning applications with the relevant local authorities
* Update client trackers with application submission and determination dates
* Process electronic payments for planning applications and save receipts accordingly
* File and manage planning-related correspondence in client records
Where you'll work
Redforrest House Unit 3-4
Queens Court North, Earlsway
Gateshead
NE11 0BP
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
ZENITH PEOPLE LIMITED
Training course
Business administrator (level 3)
What you'll learn
Course contents
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
* You will be studying a Level 3 Business Administrator apprenticeship standard over an 18-month period
* This is a fully work-based programme - You will get allocated time to complete your apprenticeship work and also receive regular meetings with your training provider
Requirements
Essential qualifications
GCSE in:
* English (grade 4)
* Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
* Administrative skills
* Attention to detail
* Communication skills
* IT skills
* Number skills
* Organisation skills
* Problem solving skills
* Team working
Other requirements
Free fruit on a Monday. Life assurance, access to staff discount scheme. 25 days holiday plus 8 bank holidays (5 days to be retained for the Christmas shutdown). Access to healthcare scheme. Health and wellbeing initiatives throughout the year Stakeholder pension scheme. PPE provided.