Salary: £33,000 - 50,000 per year Requirements: Proven experience in an IT helpdesk role Experience in MSP environments (preferred) Strong IT and communication skills with the ability to work under pressure A proactive, team-oriented approach Minimum 5 GCSEs at Grade C/4 or above (including Maths & English) Own transport and a valid driving licence preferred (occasional client site visits required) Must live within commuting distance of Northampton Desirable Skills (not essential): VLAN setup and configuration Firewall administration and internet connectivity setups Server OS installation and Active Directory Ubiquiti installation and administration Knowledge of ESET antivirus software and Huntress security solution Office 365 migration techniques Responsibilities: Be the first point of contact for support queries within defined SLA parameters Support and manage IT operations for clients Monitor and maintain customer backup regimes, escalating issues as needed Monitor our security packages and escalate issues as needed Assist with software configuration, computer setups, and installations Install and manage Office 365 solutions Provide first-line support for server infrastructure Perform remote installations of new IT equipment Technologies: Active Directory Excel Firewall Support Office 365 Security More: We are Ashby Computer Services LLP, a Microsoft Accredited Managed Service Provider based in Northampton. We are committed to delivering exceptional IT solutions while fostering a professional environment conducive to career growth. We offer competitive salary packages, a comprehensive benefits program including paid exam bonuses and a generous vacation policy, and opportunities for professional development within a supportive and dynamic team. We thrive on innovation and provide exposure to cutting-edge technology, ensuring our team members are equipped to excel in their roles. last updated 14 week of 2026