Help Desk Administrator Salary: £13.50-14.50 per hour Hours: Monday–Friday, 09:00–17:00 (flexibility required) Location: Office-based — Epping, Essex, CM16 6PQ About the Role Streamline Recruitment is currently recruiting on behalf of our client based in Epping for a Help Desk Administrator. This role will be the first point of contact for clients and internal teams, managing calls and emails regarding waste-management service requests. You’ll dispatch field teams as needed, log jobs, track progress, and maintain accurate records to ensure timely, compliant service delivery. Key Responsibilities * Receive and log incoming enquiries and service requests (e.g., septic-tank emptying, drain unblocking, tanker bookings, flood-response calls) via phone or email. * Assign jobs to field teams / operators, ensuring details are clear and accurate. * Monitor job progress, track outstanding work, follow up on deadlines, and update clients on scheduling or delays. * Maintain accurate records and documentation (job sheets, customer details, scheduling logs). * Handle general admin duties to support the helpdesk and operations team (data entry, filing, correspondence). * Ensure compliance with internal procedures, regulatory paperwork, and standards aligned with waste-management regulations. Ideal Candidate Profile * Experience in a busy admin or help-desk role. * Good organisatio...