We are looking for a people-focused Store Manager to lead, support, and develop a retail team in a positive and welcoming environment. This is a hands-on role for someone who enjoys coaching others, leading by example, and creating a strong team culture while delivering great customer experiences.
The Role
You will be responsible for the day-to-day running of the store and the leadership of Retail Assistants. Working closely with the Cluster Manager, you will focus on building a motivated team through clear communication, regular feedback, and ongoing development. Occasional cover at other stores may be required.
Key Responsibilities
* Lead, motivate, and develop a customer-focused retail team
* Support recruitment, including interviewing new team members
* Communicate targets and expectations clearly and positively
* Provide coaching, feedback, and performance reviews
* Lead by example in delivering excellent customer service
* Ensure the store is clean, safe, and welcoming
* Promote a respectful, supportive, and professional team culture
* Ensure policies relating to Health & Safety, Security, and GDPR are followed
About You
* Previous experience managing or supervising a team in a customer or sales environment
* Strong people management and communication skills
* An interest in the vaping industry
* Organised, reliable, and positive in approach
* Committed to developing others and open to feedback
Location: Store-based (with occasional cover at other local stores)
Hours: 40.5 hours per week, Monday to Sunday (including weekends)
This is a great opportunity for a supportive leader who enjoys helping people grow while running a successful retail store.