We have an exciting opportunity for a part time medicalreceptionist to join our welcoming, friendly and supportive team.
We are seeking a committed and hardworking individual, whohas a genuine interest in working with patients and who enjoys contributing tothe delivery of high-quality health care.
Main duties of the job
To project a positive and friendly welcome and service topatients and other visitors, either in person or via the telephone.
To assist and direct patients in accessing the mostappropriate service or healthcare professional in a polite, efficient andhelpful way.
Please see job description for a more detailed list.
About us
Norwood Surgery is a high performing and successful GPPractice with a welcoming and supportive approach to both staff and patientsalike.
The practice currently consists of 5 partners, 3 salariedGPs, 1 ANP, 2 nurses, a phlebotomist and an admin/reception team caring for alist size of 10,000 patients. We take great pride in serving the diverse needsof the community.
Job responsibilities
RECEPTION DUTIES
* Understand and maintain confidentiality at all times
* Answer the telephone as priority and deal with appropriately.
* Make appointments with GPs and Nurses, asking appropriate questions to ensure appropriate appointment length and time is offered.
* Receive incoming calls, deal with patients' general queries at reception desk, record messages for GPs and Nurses
* Open premises and restore telephone lines/close surgery and set alarm in the evening
* Prepare repeat prescriptions using the computer.
* Pass on unresolved queries to a colleague when leaving at lunchtime or evening
* Ensure Paers (Check-In system) is set up for the surgery
* Ensure that the surgery is prepared as per room rota for the use of doctors, practice nurses and other visiting professionals.
* Have knowledge of all office procedures and fulfil any of these duties when required
* Deal with requests for registration, explain registration protocol and make appointment for new patient check.
* Follow up queries from patients regarding result of diagnostic tests, x-rays and smear tests.
* Book emergency ambulance at GP request.
* Collect non NHS fees, record and produce receipt for patient/carer.
* Deal with outgoing mail
* Use photocopier and fax equipment
* Transfer telephones to out of hours service
* Follow protocol for preparation of acute and repeat prescriptions
* Lock and unlock premises and set (un-set) alarm system
* Awareness of Health and Safety of self and others
ADMINISTRATION DUTIES
* Record and maintain accurate patient information within the practice computer system as required.
* Scan and electronically file hospital correspondence
* Deal with incoming and outgoing post as per the staff rota.
* Administering the appointment book within EMIS, making changes and amendments where necessary.
* Read coding as and when time allows.
Person Specification
Experience
* Experience of working in a customer facing environment
* Experience of working as part of a team and able to promote team spirit
* Experience of working with the general public
* Excellent communication and interpersonal skills
* Good time management
* Prioritisation of tasks
* Honest and loyal
* Trustworthy
* Professional and discrete
* Works well under pressure
* Calm
* Organised
* Sense of humour
* Punctual
* Flexible
* Knowledge of medical terminology
* Knowledge of GP clinical computer systems
* Knowledge of Emis Web
* Previous experience of working in GP surgery
Qualifications
* GCSE English and Maths (C and above)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
#J-18808-Ljbffr