Front of House Administrator
Department: Legal & Compliance
Employment Type: Permanent - Full Time
Location: Stratford-Upon-Avon
Reporting To: Xhevrie Dani
Compensation: £26,500 - £29,725 / year
Description
The Front of House Administrator will be committed to providing exceptional Office and administration support. A motivated and enthusiastic self-starter with the ability to co-ordinate and prioritise tasks, the ideal candidate will be confident working in both a busy environment and on their own initiative. Strong organisational and communication skills are imperative. The Front of House Administrator will be positive, proactive and enthusiastic, have a sense of humour and enjoy working as part of a team.
Key Responsibilities
Reception and Front of House duties
* Work on the Reception desk as first port of call for any external visitors.
* Receive, open, collect and despatch incoming / outgoing post, faxes and mail outs within agreed time frames.
* Manage the company’s stationery requirements and replenish and keep tidy the stock cupboard.
* Order taxi’s / couriers and deal with deliveries to the business etc.
* Manage the Office facilities and ensure a tidy and safe working environment.
Administration Support
* Accurately process a variety of administration tasks, including new applications and contact/company changes
* Provide ad hoc administration duties and support to other departments when required
Customer Service
* Deliver excellent customer service, both on the telephone and via email
* Develop an understanding of all operational activities within Valpak in order to confidently assist the Contact Centre with both outbound and inbound calls
Skills, Knowledge & Expertise
* Previous experience in a receptionist or administration role
* Capability to multitask, prioritise and manage own workload
* Able to work well under pressure
* An outstanding eye for detail with a drive to provide exceptional administration support
* Customer focused with strong communication skills
* Customer focused with drive to provide the highest level of customer satisfaction
* Able to pick up new skills and knowledge quickly and learn and develop in an ever-changing company
* IT literate: Word, Excel and PowerPoint
Job Benefits
* Up to 10% bonus
* Enhanced holiday scheme (option to buy/sell up to 10 days) and long service awards
* Critical illness, Life assurance & disability income protection
* Option to join private medical insurance, subsidised gym membership, and bike to work scheme
* Contributory pension scheme
* Wellbeing initiatives and support including Wellbeing App access
* MyPerks discounts platform
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