Employer heading
Band 3
Job overview
We are looking for an enthusiastic and self-motivated team player to join our Appointments Team cross site at Leighton and Victoria Infirmary, Northwich. Flexible working arrangements are welcome for the right candidate.
Based within the Medical Imaging Appointments Office, the successful applicant will play a pivotal role in ensuring excellence in the timely delivery of Medical Imaging examinations to our patients.
Working Hours are Monday to Friday 08:45 - 17:00. The successful candidate will be required to join a rota to offer support on a Saturday morning 09:00-12:00 on an ad hoc basis as & when required.
Main duties of the job
ROLE OVERVIEW
1. To be responsible for providing a service for the scheduling of MR Radiology appointments ensuring compliance with Trust & Directorate Guidelines / Protocols.
2. To communicate with patients, consultants, and staff at all levels and possess the ability to empathize with patients, relatives, etc., regarding procedures & appointments.
3. To be responsible for maintaining appointment list templates.
4. To prioritize and self-supervise own workload and act independently.
Working for our organisation
Mid Cheshire Hospitals NHS Foundation Trust (MCHFT) provides good quality, safe, and effective healthcare to the people of Cheshire and beyond.
The Trust, which manages Leighton Hospital in Crewe, Victoria Infirmary in Northwich, and Elmhurst Intermediate Care Centre in Winsford, was established as an NHS Trust in April 1991 and became a Foundation Trust in April 2008.
We employ almost 5,000 members of staff, provide around 540 hospital beds, with a range of services including accident and emergency, maternity, outpatients, therapies, and children's health.
The Trust is also part of Central Cheshire Integrated Care Partnership (CCICP), a unique local health partnership that provides a range of community services for people across South Cheshire and Vale Royal.
During the Coronavirus pandemic, the Trust was recognised nationally for its ‘Be Safe Be EquiPPEd’ campaign, which aimed to make the Trust as safe as possible for staff and patients, through supporting the correct use of PPE.
The results in the 2020 national NHS Staff Survey showed improvements in all elements of the safety culture theme, with 92% of respondents feeling their role made a difference to our patients. We were also recognised nationally for our workforce health and wellbeing initiatives.
At Mid Cheshire, we value our staff and appreciate that in order to give our patients the best quality, compassionate care, we also need to look after our colleagues.
Detailed job description and main responsibilities
MAIN TASKS & RESPONSIBILITIES
Information
1. To maintain a comprehensive radiological examination appointment system for the Trust by ensuring all appointment requests are accurately input onto the appropriate system in a timely manner, in line with Trust & Government Guidelines.
2. To undertake a comprehensive search of systems to cross-reference patient examinations to ensure no duplicate requests are inputted and ensure patient demographic data is accurate.
3. Where appropriate, to ensure requests are verified by x-ray Consultants and Principal Radiographers prior to appointing and providing necessary information to facilitate this process.
4. Take action as necessary to ensure patient DNAs are recorded and dealt with in line with Trust protocols.
5. To assist in modifying examination preparation sheets as and when necessary.
Communication
1. Regular communication with GPs, Outpatients, etc., using written and verbal communication regarding servicing / breakdown of rooms etc., which will affect patient diagnosis.
2. Daily contact with senior diagnostic staff and consultants regarding staffing, room availability, and urgent requests.
3. Regular liaison with relevant parties concerning appointing private patients.
4. Produce appointment letters in a timely manner enclosing the correct preparation sheet and medication required according to Radiologist and Department guidelines/protocols.
5. Formulate and type letters to GPs and Consultants regarding examination requests as and when required.
Planning
1. Taking responsibility for closing, blocking, or rescheduling lists or specific appointment times in order to maintain session templates.
2. Continually check all appointment slots are utilized to ensure efficient and effective use of Department resources.
3. Operate a comprehensive bring forward system for patients who are available for short notice appointments and outpatient follow-up appointments.
Additional Duties
1. Take part in the Personal Development Review process, identifying own training needs for continued personal development
2. Provide cover for sickness absence or annual leave as & when required across Radiology for Mid Cheshire Hospitals NHS Foundation Trust.
3. Undertake all administrative procedures pertaining to role which may on occasion include image transfer or reception duties.
Person specification
Experience
* Previous Clerical &/or Customer Care experience.
Desirable criteria
* Knowledge of Medical Terminology
Qualifications
* GCSE Maths & English Qualification
* Demonstrable working experience (equivalent to NVQIII or above)
* Demonstrable MS Office Skills
* ECDL Qualification (or equivalent)
* RSA II Typing (or equivalent)
Desirable criteria
* Demonstrable working knowledge of MS Teams
* Experience of using a CRIS System
Physical Demands
* Experience of working in a pressurised & reactive environment
* Ability to empathize with people, showing understanding for patients and relatives needs
Skills, Knowledge & Competencies
* General communication & interpersonal skills
* Communicate and interact with a multidisciplinary team
* Problem solve and adapt to change
* Work independently and prioritize own workload
* Methodical / logical thinker
* Excellent telephone manner
Desirable criteria
* Working knowledge of Data Protection Act
* General knowledge of Freedom of Information Act
Other
* Ability to work flexibly
* Good health and attendance record
Key Messages
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·Employers have a legal responsibility to ensure that their employees have a “right to work” in the UK. Mid Cheshire Hospitals NHS Foundation Trust hold a Sponsor Licence, which means that we MAY be able to sponsor you IF the role meets the UK Government requirements for sponsorship. Not all NHS roles are eligible for sponsorship. To be eligible for sponsorship, the role must be in an eligible occupation code and must meet the skill level and the minimum salary threshold (usually £38,700 per year for Skilled Worker or £23,200 for Health Care Worker Visa). You can find more information on the Government website .
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· https://www.nhsbsa.nhs.uk/nhs-pensions
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Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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