Contact Centre Reporting Analyst
Role: Contact Centre Reporting Analyst
Location: Chandlers Ford / Hybrid
Salary: £29,520 - £37,763 DOE
Could you turn complex data into meaningful business insight that drives better decisions? We’re looking for a Contact Centre Reporting Analyst to join our team and help transform data into meaningful business insight. Working closely with stakeholders across the business, you’ll play a key role in understanding performance, identifying trends and providing the information needed to support better decision making.
Responsibilities
- Gather, analyse and interpret data from across the business using tools such as SQL, Power BI and Excel.
- Create reports and dashboards that provide valuable insight into operational performance.
- Validate and interpret data to ensure stakeholders have access to accurate and meaningful information.
- Investigate anomalies, ask questions and explore driving factors to transform complex datasets into clear stories and actionable insights that support the business.
- Identify trends, inconsistencies and opportunities for improvement in large datasets.
Qualifications
- Prior experience as a Reporting Analyst, Report Writer, Data Analyst or similar role.
- Strong SQL skills and experience using Power BI or Excel.
- Highly detail‑oriented and comfortable working with large datasets.
- Strong communication skills and ability to present findings in a clear and engaging way.
- Genuine passion for data and a natural analytical and inquisitive mindset.
Benefits
- Bonus scheme with a business element demonstrating Luxion’s core values of Smart, Fairness and Sustainability.
- Skills development and training to build and grow your career.
- Regular competitions to win tickets to shows and sporting events in the UK.
- 25 days annual leave plus bank holidays.
- Wellbeing app (Unmind) access for you and one other.
- Cashback scheme with BHSF covering services such as dental, eye care and diagnostics, extendable to partners and children.
- Employee Assistance Programme providing GP line, counselling support, legal and financial advice 24/7.
- Exclusive discounted offers for home Sky TV and broadband packages.
- Paid volunteering day each year and company fund‑raising opportunities.
- Death in service: twice the annual salary paid to designated next of kin.
- Pension: company contributes 4% of salary when employee contributes 5%.
The Luxion Group comprises the following companies: Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global.
