Job Title: Group Head Receptionist at Vet Record Careers
We are seeking a confident and enthusiastic Head Veterinary Receptionist to lead our team at Kingston Vets, based across two sites in Somerset and Dorset. The primary location is Yeovil, with one day a week at Sherborne.
Responsibilities:
* Supporting the team to deliver an exceptional customer experience
* Training and development of reception staff
* Recruitment, interviewing, and inductions for new staff
* Managing rotas, holiday/sickness cover, and payroll submissions
* Diary management
* Fire Marshall duties and health & safety compliance
* Supporting the Practice Director
* Collaborating with clinical teams
About You:
Previous managerial experience, approachable, excellent problem-solving skills, proactive, and a team-oriented mindset. Passion for working with people and pets is essential; veterinary experience is preferred but not mandatory.
Shift Pattern:
40 hours per week, Monday to Friday, with a flexible shift pattern discussed at interview. Includes shared Saturday mornings (8:30 am - 12:30 pm) with TOIL.
Benefits:
* 6.6 weeks annual leave plus birthday leave
* Family-friendly policies including maternity, paternity, adoption, shared parental, and surrogacy pay
* Cycle to work scheme
* Employee wellbeing initiatives
* Learning opportunities via IVC Evidensia Academy
* Pawsome Benefits discount platform
* Pension scheme
* Discounted pet care
Additional Information:
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Administrative
* Industry: Veterinary
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