Brook Street is working with a client that is seeking a Contact Center Team Leader on a Full-Time, Permanent basis. This is a fully-office-based role Mon-Fri 8-5 involving leading a team.
Main duties:
To lead team taking inbound calls to arrange bookings.
To make occasional outbound calls as required.
To support team development on calls & training.
To upsell where possible.
To assist with exceptional customer service.
Knowledge, skills, abilities and experience (Desired):
Experience in Team Lead/Supervisory role
Experience with Motor Trade (non-essential)
Excellent attention to detail
Strong verbal & written communication skills
Company Benefits
Pension contributions
24 days leave + bank holidays
Excellent development opportunities
Bonus pay - Uncapped
Realistic OTE £40k
Brook Street NMR is acting as an Employment Agency in relation to this vacancy.
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