CreditControl
Hybrid2daysperweekavailableafterrelevanttrainingandcompetency(3-6months)
Location: LeamingtonSpa
Salary: £27000-£29000dependingonexpereince
ShiftPattern
Youwillworkona7weeksrotatingschedulewithshiftsof:
1week8:00am4:30pm
5weeks8:30am5:00pm
1week11:30am8:00pm
Areyouexperiencedinmanagingcustomeraccountsandconfidentindealingwithpayments,queries,anddebtrecovery?WereworkingwithaleadingorganisationtorecruitaCreditControllertojointheirbusyandsupportiveteam.
Thisisapivotalrolewhereyoulltakefullend-to-endresponsibilityforaportfolioofcustomerswithmorecomplexrequirements.Youllmanageeverythingfromonboardingnewaccountsthroughtoqueryresolution,paymentmanagement,anddebtcollection,ensuringservicestandardsareconsistentlyhigh.
AbouttheCreditControllerrole:
Manageaportfolioofcustomeraccountsfromsetupthroughtodebtrecovery.
Resolvecustomerquerieswithprofessionalismandstrongobjection-handlingskills.
Collaboratewiththecollectionsteamondebthandoversasrequired.
KeepCRMsystemsupdatedwithaccurateanddetailedrecords.
Identifyandescalateissuespreventingpaymentorresolution.
Negotiateandvalidatepaymentplanswherenecessary.
Monitorpaymenttrendsandescalateforcreditcheckswhereneeded.
ProvideregularperformanceupdatesandcontributetoKPIachievement.
Championprocessimprovementsandsuggestopportunitiesforpositivechange.
RequirementsofCreditController:
Previousexperienceincustomerservice,accountmanagement,paymentprocessing,ordebtcollection.
Confidentcommunicatorwithexcellentinterpersonalandobjection-handlingskills.
Resilient,proactive,andtarget-driven.
Strongorganisationalskillsandattentiontodetail.
Abilitytoprioritiseanduseinitiativeinafast-pacedenvironment.
Teamplayerwithacollaborativemindset.
WorkingknowledgeofSAPorSalesforce.
Experienceinaservice-basedordebtcollectionenvironment.
TPBN1_UKTJ