Job Description
Are you ready to make a meaningful impact? We’re looking for a dedicated and detail-oriented Claims Consultant to join our dynamic team in Hove.This is a full-time, hybrid position of 35 hours per week, offering the flexibility of remote work combined with the benefits of in-office collaboration.We offer a competitive salary of £24,525 that reflects our commitment to recognising your skills and experience. Join a team that values your contributions and rewards your excellence.What you'll be doing:
1. Validating and determining eligibility of Group Protection claims against policy terms and conditions
2. Requesting medical evidence on new and existing Group Protection claims, to judge what medical evidence to obtain in line with Legal & General’s philosophies or in line with specified instructions
3. Calculating benefits to be paid in the event of an eligible claim
4. Requesting and gathering outstanding claim requirements from internal and external customers in a timely manner
5. Developing and building strong relationships with IFA’s and Policyholders (employers) to deliver positive customer outcomes
6. Supporting our programme of continuous improvements by contributing ideas and engaging with projects
7. Ensuring a consistent, timely and accurate level of service is maintained in line with service level agreements. Ensuring we meet customers’ expectations, in line with Legal & General’s Customer Experience and Treating Customers Fairly policies
8. Adhering to processes and systems to ensure that all customer data is dealt with appropriately in accordance with legislation, in particular GDPR, the Access to Medical Reports Act (1988) and Legal & General’s Confidentiality policy
QualificationsWho we're looking for:
9. IT skills Word, Excel and other Microsoft products
10. GSCE English and Maths minimum
11. Customer service and/or admin experience within Insurance or Financial Services
12. Excellent written and verbal communication skills
13. Ability to multi-task and prioritise workload to meet targets and deadlines
14. Excellent accuracy and attention to detail
15. Good problem solving and investigative skills
Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:
16. The opportunity to participate in our annual, performance -related bonus plan and valuable share schemes
17. Generous pension contribution
18. Life assurance
19. Healthcare Plan (permanent employees only)
20. At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
21. Competitive family leave
22. Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
23. There are the many discounts we offer – both for our own products and at a range of high street stores and online
24. In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart
Additional InformationAt L&G, we believe it's possible to generate positive returns today while helping to build a better future for all. If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time, term-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can. It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose. Share this article